Senior Product Operations Manager

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

London 70000 - 90000 Benefits 12 Month Fixed-Term Contract

Our Core Banking team

This role spans our Core Accounts operations and youll ensure our current joint and U16 accounts are supported by robust operations. Youll sit at the centre of multiple teams Product Engineering Partnerships Customer Operations and Risk and help shape how we engage millions of customers with everyday value.

Youll be responsible for identifying and project managing strategic cross-collective initiatives that improve customer experience and operational effectiveness at scale. From launching new products and features to refining existing journeys youll act as the voice of the customer within product squads ensuring we build with both experience and operational readiness in mind.

Youll use data and customer insights to spot opportunities prioritise the highest-impact work and drive measurable improvements. Alongside this youll bring structure to complex problems align stakeholders across different teams and ensure we deliver changes smoothly compliantly and with clear outcomes for our customers.

Youll play a key role by...

• Identifying areas to improve customer experience through monitoring operational data and customer feedback
• Supporting launch of new products and features through being the voice of the customer for product squads and owning ops readiness and reporting
• Influencing Product Squad goals on high priority Core topics and unlocking strategic Core projects to achieve a better experience for our customers
• Running regular Customer Experience and Core Ops Health meetings gathering inputs and sharing insights each month
• Partnering with Risk & Compliance to implement regulatory frameworks like Consumer Duty for our current account joint account and U16 products

Wed love to hear from you if

• Youre an excellent project manager who can juggle multiple priorities and stakeholders from a range of seniority levels and Collectives
• Youre comfortable with numbers for example estimating size of prize to support prioritisation and decision making
• Youre data-informed and confident using Looker and Google Sheets (or equivalent) to evaluate trends and spot opportunities
• Youre detail-oriented and can make complex operations run smoothly and compliantly
• You bring structure and clarity to ambiguity and have a track record of making things better at scale
• Youre a strong communicator and cross-functional collaborator

Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!

Whats in it for you

70000 - 90000

This role is based in our London office

ℹ Please note this will be a 12 month fixed term contract

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps

• 30 min recruiter call
• 30 min call with the hiring manager
• 2 hours of technical and behavioural interviews

This process should take around 2-3 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

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Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage