Reservation Agent

Additional Information: This hotel is owned and operated by an independent franchisee Crystal Creek Hospitality. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

ABOUT US
Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality. We see every day as an opportunity to enrich the lives of our employees guests and communities. Our vision mission values and commitments are at the core of every decision we make and every person we hire. No heroes no egosjust a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees guests and
investors.
OUR VALUES
We Engage and We Listen
We Care and We Own
We Provide and We Ensure
We Appreciate and We have Fun
JOB OVERVIEW
The Reservations Experience Agent is responsible for managing guest reservations handling communications and coordinating with internal departments to ensure a seamless guest experience. This role oversees all aspects of the reservation process maintains smooth operations
and upholds high standards of service. The Reservations Experience Agent will work closely with other hotel departments and implement strategies to enhance the overall guest experience. The ideal candidate will have strong organizational skills exceptional customer service abilities and prior experience in the hospitality industry.
ESSENTIAL QUALIFICATIONS
Proven experience as a Reservations Agent Front Desk Agent or in a similar role within the hospitality industry
Strong understanding of hotel operations guest services and reservation systems ( Sabre or similar)
Excellent communication and interpersonal skills with a customer-oriented mindset
Strong leadership abilities Proficiency in Microsoft Office Suite and hotel reservation software
Strong organizational and time-management skills with the ability to multitask effectively in a fast-paced environment
Ability to analyze data and identify trends
A positive proactive attitude and ability to remain calm under pressure
High school diploma required Bachelors degree in Hospitality Management or a related field preferred
ESSENTIAL JOB FUNCTIONS
Reservations Management
-Oversee daily operations of the reservations systems ensuring accuracy and efficiency in processing reservations cancellations and modifications
Guest Communication:
-Provide clear and timely communication with guests via phone email and other platforms to confirm reservations and provide information about the property and services Utilizes communication tools (GXP phone email Kipsu etc.) and acts as the PBX operator during peak periods to ensure inquiries are handled with professionalism and promptly.
Guest Experience:
-Deliver exceptional guest experience by addressing guest inquiries concerns and special requests.
-Coordinate with internal departments to fulfill guest needs and ensure personalized experience.
System & Process Management:
-Monitor and maintain the hotel reservation software with accurate pricing availability and rate codes.
-Keep property information and offerings up to date.
-Assist in inventory control using systems such as Opera and Marsha.
-Manage room blocking for potential upgrades in collaboration with Guest Service Agents.
Reporting & Analysis:
-Generate and analyze reports on reservations occupancy trends and booking sources.
-Recommend improvements to optimize revenue and operational efficiency.
Collaboration:
-Work closely with front office housekeeping and sales teams to ensure smooth arrivals
departures and overall guest satisfaction.
-Act as liaison between Front Office Housekeeping and Events for group arrivals and VIP guests ensuring accuracy in billing routing room assignments and notes for a seamless
check-in experience.
Team Leadership:
-Serve as a property knowledge expert and assist in training new team members on reservation processes to maintain workflow professionalism across departments.
Revenue Management:
-Partner with the Director of Rooms to implement strategies that maximize occupancy and revenue.

PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands & work environment described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential performing the duties of this job the employee is regularly required to stand and/or sit; use hands to handle feel or finger; reach with hands and arms; talk or hear; and taste or smell. The
employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop kneel crouch or crawl. The employee must regularly lift and/or move up to 10 pounds frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge skills and/or abilities. To perform this job successfully the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.
This document does not create an employment contract implied or otherwise other than an at will employment relationship. I have reviewed and understand this job description.

medical dental vision 401k with company match paid time off incentive program transferable ski pass & restaurant discount. $25-27

Thank you for your interest in this position. It is a job opportunity with one of Marriott Internationals franchisees.
Please apply via email at:

This company is an equal opportunity employer.

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