Sr Manager, VX Partnerships

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About the Team

Disney Direct to Consumer (DTC) includes industryleading streaming services such as Disney and Hulu delivering worldclass entertainment experiences across general entertainment live sports and thirdparty distribution partnerships. The Viewer Experience (VX) organization is responsible for ensuring these experiences are delivered consistently and at scale across global markets. This requires strong lifecycle leadership crossfunctional coordination and clear ownership of complex highimpact viewer journeys.

The Senior Manager VX Partnerships Life Cycle (Global) role provides global functional leadership for partnershipdriven viewer experiences spanning thirdparty billing models and sportsadjacent journeys across regions.

The Viewer Experience team is seeking a Senior Manager to own the global lifecycle strategy and outcomes for Partnerships viewers experience with accountability for experience quality operational performance and crossregional consistency. While reporting into the Director VX Partner Management Americas this role operates at a global level leading 2 professionals shaping lifecycle strategy and guiding execution across multiple related teams and regions.

What Youll Do

• Provide global leadership for the endtoend lifecycle experience of viewers acquired through thirdparty distribution models
• Define global lifecycle priorities success metrics and experience standards aligned to DTC objectives
• Develop global functional plans for Partnerships lifecycle experience including priorities sequencing and focus areas
• Provide leadership for lifecycle experiences impacted by live sports and timesensitive events with heightened visibility and complexity
• Partner with Sports Product and Business teams to ensure VX is embedded in planning launches live event readiness and retrospectives
• Lead and develop Managers and other teams providing clarity of direction coaching and performance accountability

Required Qualifications:

• Bachelors Degree or equivalent experience
• 8 years of progressive experience in Customer Experience Lifecycle Operations or related leadership roles
• Demonstrated experience leading others who lead and manage outcomes across multiple related teams
• Strong executive presence with experience influencing senior and global stakeholders
• Comprehensive understanding of lifecycle KPIs VOC escalation management and experience optimization
• Proven ability to balance strategy planning and execution in a global matrixed environment
• Fluent in English and Spanish (Portuguese a plus)

Preferred Qualifications:

• Proven ability to operate effectively amid ambiguity competing priorities and evolving business needs
• Experience leading global or crossregional lifecycle initiatives within a matrixed organization
• Prior ownership of thirdparty distribution models partnerships or indirecttoconsumer experiences
• Track record of influencing senior business commercial or product leaders without direct authority
• Proven ability to operate effectively amid ambiguity competing priorities and evolving business needs

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow innovate create the best stories and be relevant in a rapidly changing world.

You can design and create and build the most wonderful place in the world. But it takes people to make the dream a reality. Walt Disney

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