Content Production Manager, Vice President Payments Centralized Publishing

Join J.P. Morgans Payments team as a Content Production Manager Vice President and play a pivotal role in shaping the digital experience for our this dynamic position you will lead the end-to-end production publication and maintenance of content across our Payments products ensuring every digital touchpoint is accurate accessible and compliant.

Leverage your expertise in content management systems and digital adoption platforms to elevate user engagement and streamline content delivery. Youll collaborate with cross-functional teams manage localization workflows and uphold the highest standards of quality and accessibility. If you have a keen eye for detail a passion for digital innovation and a commitment to operational excellence this is your opportunity to make a significant impact in a fast-paced regulated environment.

Be at the forefront of digital transformationhelp us deliver seamless user-centric content experiences that empower our clients and drive the future of payments.

Job Responsibilities
Publish pre-approved written content to production environments including digital adoption platforms and content management systems
Conduct quality assurance checks and proof all published content for accuracy formatting functionality and accessibility compliance
Create and test digital adoption content (tours walkthroughs SmartTips) using scripts provided by content strategists and writers
Coordinate with technical teams to test new or updated content and troubleshoot deployment issues
Manage version control of all published materials in collaboration with the content strategy team
Archive retired or outdated content according to established processes and retention policies
Coordinate translation workflows and upload localized versions to publishing platforms
Conduct quality checks to ensure translated content renders correctly in production environments
Partner with content writers to validate content accuracy through structured review and testing processes
Identify and resolve technical issues related to content display navigation and interactive elements

Required Qualifications Capabilities and Skills
5 years of experience with content management systems for building websites apps. newsletters blogs etc.-- particularly using Adobe Experience Manager
Strong attention to detail with demonstrated ability to edit and proof by catch formatting technical and content errors
Understanding of web accessibility standards (WCAG) and how to validate compliance
Ability to coordinate across technical and non-technical teams
Experience with version control processes and content archiving
Familiarity with localization workflows and multi-language content deployment

Preferred Qualifications Capabilities and Skills
Experience in financial services or regulated industries
Proficiency with digital adoption platforms such as WalkMe
Knowledge of HTML/CSS for basic troubleshooting

Candidates will be required to take an editing exercise.