Developer Support Programmer

CD PROJEKT RED is looking for a Developer Support Programmer to join our team and contribute to supporting major AAA titles and their backend services. The responsibilities will cover day-to-day support to internal developers on our pipeline and build processes. A positive DSP minimizes frictionsuch as slow feedback loops or high cognitive loadenabling developers to work efficiently stay in a flow state and feel productive.

Responsibilities

• Act as the first point of contact for developers day-to-day questions technical problems and help requests around DevOps services and our pipeline tools.
• Resolve common issues independently while escalating complex issues to the appropriate teams.
• Provide support - by way of features prototypes and communication- across the full technology stack directly and indirectly related to the DevOps services and pipelines.
• Create maintain and share documentation (FAQs guides best practices) to help development teams work more efficiently.
• Support teams through knowledge-sharing initiatives and proactive guidance.
• Deliver structured reporting to the team on dev (and live) service problems recurring incidents and areas for improvement.
• Collect and analyze user feedback to identify recurring issues ensuring timely escalation and tracking.

Qualifications :

• Minimum 2 years experience in technical support/IT DevOps or software engineering environment.
• Hands-on involvement with ticketing systems knowledge bases or live service operations.
• Understanding of software development processes version control systems (Perforce/Git) and build/deployment pipelines.
• Familiarity with DevOps practices CI/CD pipelines and cloud-based services.
• Troubleshooting and problem solving abilities across diverse tech stacks.
• Great communication skills with the ability to explain technical issues clearly.
• User-focused mindset with patience and empathy for end users.
• Ability to prioritize tasks manage multiple requests with frequent context switching.

Nice to haves:

• Experience with supporting Unreal projects.
• Familiarity with C# and Python.
• Onsite preferred but not required.

Additional Information :

The application window for this position will close by 10/30/2026.

This job can be hybrid/in-office or fully remote.

Health & Well-Being

• Company-paid medical healthcare (dental vision and mental).
• Free mental health support including access to counseling psychiatric care and a variety of well-being webinars.
• Paid leave  26 days of vacation 10 sick days & 12 calendar holidays per year.
• RRSP with employer matching.
• Lifestyle Spending Account (LSA) $100 per month to use towards fitness wellness internet home office equipment learning streaming services and more.
• Menstrual leave employees who menstruate can take one extra day off when experiencing period pain.
• RED Parents Network support for working parents including childcare benefits and family-friendly events.

Perks & Professional Growth

• Flexible working hours.
• Trainings lectures and courses internal workshops knowledge-sharing initiatives online tutorials and e-learning classes are all available.
• A welcome pack filled with goodies to help you feel right at home once you join the team.

Life in the Office

• Dog-friendly office bring your pooch with you and look after them while working! Theres always a furry friend or two to meet.
• Truly international working environment a chance to meet and work with a diverse selection of people from all around the world.
• No dress-code we like to keep it casual.

This position is a new role.

Estimated pay range for this position: $63200 - $104900 CAD annually

At CD PROJEKT RED compensation for our roles in North America are determined based on competitive market data geographic location and individual factors tied to business needs. The base pay range is subject to change and may be modified in the future. Final offers are dependent on job-related factors like experience qualifications and location.

If youve observed any irregularities (i.e. legal or ethical violations) in our recruitment process please click here to report them anonymously.

#LI-Hybrid

#LI-Onsite

Remote Work :

Yes

Employment Type :

Full-time