Specialized Customer Success Manager, Talent AI

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

The Specialized Customer Success Manager for Talent AI is a customer-facing role at the intersection of AI value realization Talent Acquisition transformation and strategic Customer Success. You will work in close collaboration with the Workday account team as a specialized overlay bringing deep domain and product expertise and best practices to accelerate adoption and customer maturity against clearly defined success milestones while influencing retention advocacy and expansion.

About You

Basic Qualifications

• 3 years of experience in a customer-facing services role (Customer Success consulting account management value management or similar) within a complex software or SaaS environment.

• 2 years of demonstrated experience in Talent Acquisition or Human Resources gained from working in recruitment/TA operations or supporting customers in the HR technology / TA tech space.

• 1 years of demonstrated experience with AI/ML or data-driven products/solutions in a customer-facing capacity (e.g. advisory implementation optimization or value realization).

Other Qualifications

• Proven expertise in leading and managing complex strategic customer engagements with multiple stakeholders and workstreams ideally in a specialized or overlay function.

• Strong experience designing and executing structured success plans or programs that drive adoption maturity and measurable value outcomes over time.

• Demonstrated ability to use data and health/adoption metrics to prioritize work assess customer maturity and tell a compelling value story to both business and technical audiences.

• Consistent track record of collaborating and building strong positive relationships with customers including at the executive level (e.g. CHRO Head of Talent Acquisition HRIS leadership).

• Excellent verbal and written communication skills with the ability to chair executive-level meetings translate complex AI and workflow concepts into clear business language and influence decision-making.

• Proven ability to engage and collaborate across multiple internal teams and functions.

• Comfortable operating in evolving incubating environments where frameworks are being refined processes are being standardized and motions are actively being tested and scaled.

• Bachelors degree or equivalent work experience; Business HR or Technical degree preferred.

• Ability to travel up to 15%.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidates compensation offer will be based on multiple factors including but not limited to geography experience skills job duties and business need among other things. For more information regarding Workdays comprehensive benefits please click here.

Additional Considerations:

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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