Channel Strategy, Operations & Growth Analyst

The Channel Strategy Operations & Growth Analyst plays a central role in driving operational excellence across RSAs cybersecurity partner ecosystem in the Americas and Latin America. This role blends data analysis program management Microsoft marketplace management process optimization partner enablement and crossfunctional coordination. You will support the execution and growth of the Channel Partners ensuring strong partner experience alignment with sales and marketing and acceleration of partnerdriven revenue.

Principal Responsibilities:

Channel Partner Program Management:

• Manage the Americas Channel Partner Program to ensure program structure benefits and execution align with global strategy.
• Oversee partner onboarding training tracking and certification management across cybersecurity offerings.
• Collaborate with Channel Marketing and Enablement teams to improving partnerfacing processes communications and enablement materials.
• Manage Partner Program tracking dashboards and provide reporting analysis into the channel landscape.

Operational Excellence & Process Optimization:

• Maintain and streamline partner data across CRM PRM and marketplace systems ensuring accuracy and compliance.
• Manage and triage Salesforce (SFDC) Channel support cases.
• Identify and propose process improvements to enhance operational efficiency.
• Ensure understanding and application of core channel motions.

Analytics Insights & Reporting:

• Analyze partner performance and marketplace activity to identify trends risks and growth opportunities.
• Track and report KPIs such as partner pipeline certification rates renewals and tier performance.
• Provide analytical insights using Excel/Sheets CRM data and BI tools (Salesforce and Power BI preferred).

Partner Engagement Enablement & Communications:

• Deliver live partnerfacing presentations operational updates and quarterly business review materials.
• Collaborate with channel sales and marketing to execute strategic partner GTM initiatives.
• Support partner enablement activities including onboarding readiness messaging alignment and content development.
• Assist in partner communications newsletters and updates for partner portals or PRM systems.

Marketplace & Ecosystem Support:

• Support partners using cybersecurity solution marketplaces (AWS Azure distributor portals).
• Maintain marketplace data accuracy and assist partners with listing transaction or operational challenges.

Business Growth Support Across Channel Pillars:

• Contribute to the growth of the business across Operational Excellence Channel Enablement Channel Segmentation and Microsoft Marketplace engagement.

Required Qualification:

• Bachelors degree in Business Marketing Operations or related field.
• 24 years of experience in channel operations sales operations or partner program management within cybersecurity or technology.
• Analytical and reporting expertise with Excel/Sheets CRM and BI tools (Salesforce Power BI).
• Strong organizational communication and processoriented skills.
• Proven ability to create and deliver live training/presentations to internal and external audiences.
• Ability to work and communicate effectively in a hybrid environment with global teams.
• Selfmotivated with the ability to work independently.
• Fluency in Spanish is an advantage.

Bonus Skills & Experience:

• Experience with multitier channel ecosystems and distribution.
• Handson experience with partner enablement or onboarding program development.
• Knowledge of cybersecurity sales models partner incentives or reseller frameworks.
• Familiarity with PRM systems elearning platforms or partner incentive management tools.
• Experience supporting or managing partners via marketplace platforms.
• Experience working with Microsoft ISVs.
• Although this is a hyrid role there will be a requirement to work in the RSA Office in Boston 2 days a week to support on-site Channel team.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RSA are based on business needs job requirements and individual qualifications without regard to race color religion national origin sex (including pregnancy) age disability sexual orientation gender identity and/or expression marital civil union or domestic partnership status protected veteran status genetic information or any other characteristic protected by federal state or local laws. RSA will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. All RSA employees are expected to support this policy and contribute to an environment of equal opportunity.

If you need a reasonable accommodation during the application process please contact . All employees must be legally authorized to work in the US. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time including prior to the advertised closing date.

Required Experience:

IC