Wine Club Coordinator

Company Overview

Trefethen Family Vineyards is a family-owned estate vineyard and winery in the Oak Knoll District of Napa Valley. For over fifty years we have been crafting distinguished estate grown wines that express the unique spirit of our land vines and people. Our core values include family respect sustainability authenticity learning and joy! With loyal customers around the country and the world and a dedicated team of employees handling every aspect of the operation from the soil to the table our business is thriving.

Wine Club Coordinator

Trefethen Family Vineyards is looking for the right individual for an important onsite position on our Direct-to-Consumer sales team. Under the supervision of the Wine Club & Fulfillment Supervisor this position is responsible for the accurate processing of a high volume of orders and delivering the highest level of customer service to our long-time club members and other clients. The Wine Club Coordinator is expected to be energetic detail-oriented organized and a highly skilled salesperson. If you share our passion for excellent customer service have a positive attitude and a desire to keep learning this could be the right opportunity for you.

Essential Functions

Deliver superlative customer service via telephone e-mail and text

Actively promote manage and retain wine club memberships

Maintain club membership database including entry of new member information

Effectively share our brand story and sell our wines to existing and prospective customers

Process Direct-to-Consumer orders in various sales channels

Ensure timely and accurate order fulfillment shipment tracking and resolve issues as they arise

Support Wine Educator presentations by visiting with club members and guests in-person encouraging club enrollment and retention

Regularly support reservations-related phone calls emails and texts for creation and modification of experiences and winery event bookings for members and guests

Communication changes or special notes received related to visitation to the hospitality team

Update credit cards addresses and other client data in our customer database

Complete handwritten correspondence for new members thank you messages and gift orders

Work collaboratively to assist and support all Direct-to-Consumer team members including answering inquiries from Visitor Center Team

Perform other duties as assigned

Job Requirements

Experience in sales and customer service in the wine industry

Effective courteous communication skills with diverse clients via email phone and text

Proficient computer skills including familiarity with Microsoft suite (Word Excel Teams Outlook and Sharepoint)

Experience with winery platforms including Redchirp Tock Commerce7 SOVOS ShipCompliant and WineDirect or similar fulfillment partner

Organized and detail oriented

Enjoy working in a team environment and open to performing various duties as assigned

Ability to handle frequently changing priorities with enthusiasm and a calm demeanor

Passion for wine and customer service

Professional appearance and demeanor

Typical work schedule of 8:30 am to 5:00 pm (Tues through Sat) with occasional overtime

Working Conditions

Work is performed within a general office environment with standard office equipment available. Work is sedentary in nature but may require standing and walking for up to 30% of the time. The nature of this position requires one to be on the phone and at a computer several hours of most days.

Physical Requirements

Operate a desktop computer using keyboard and mouse employing repetitive arm and wrist motions

Manual dexterity sufficient to reach/handle items and work with the fingers

Specific vision abilities require close and distance vision

Sit for long periods of time

Occasionally lift and/or move objects weighing up to 50 pounds

Occasionally bend stoop reach kneel crouch or climb stairs Job Type: Full-time Non-Exempt Onsite

Pay Transparency Disclosure: The base pay scale offered for this position is $25.00-$28.00/hour. This salary range represents what we reasonably expect to pay for this position. However the actual pay rate will depend upon job-related factors such as overall qualifications skills experience education etc. The Company reserves the right to modify the range at any time.