Service Delivery Manager

Service Delivery Manager

Location: Bellshill (Hybrid 3 days on-site)
Type: Permanent Full-time (35 hours/week)

At Kick were on a mission to deliver outstanding IT services with a personal peoplefirst touch.

Youll be the key link between our customers and our technical teams ensuring services run smoothly issues are resolved quickly and communication is clear warm and professional.

What Youll be Doing:

• Acting as a trusted partner for customers managing service performance and expectations.

• Leading service reviews creating reports and turning insights into meaningful improvements.

• Coordinating major incidents when needed ensuring clear communication and followup actions.

• Working closely with internal teams to ensure seamless highquality service delivery.

• Using data and customer feedback to spot opportunities for enhancement.

• Bringing teams together encouraging collaboration and helping build a positive supportive culture.

What Were Looking For:

• Experience in IT service delivery or a similar customerfocused role.

• Excellent communication and relationshipbuilding skills.

• A proactive problemsolving mindset with a focus on improvement.

• Confidence to take ownership and keep things moving even when challenges arise.

• A passion for delivering a brilliant customer experience.

Why Kick

At Kick we believe people are at the heart of what we do. We are proud to hold all six Microsoft Solutions Partner designations reflecting our investment in knowledge capability and our people. Our culture is built on collaboration innovation inclusivity and continuous learningensuring every team member feels valued and supported.

Perks & Benefits

• 33 days annual leave (plus an extra day off in your birthday month)

• Holiday buy scheme (up to an extra 5 days)

• Additional service days

• Private medical insurance & 24/7 Digital GP

• Life assurance

• Group pension & salary sacrifice schemes (including EV car scheme)

• Cycle to work

• Wellbeing support and discounted gym access

• Retail discounts cashback card & tech purchase scheme

• Social events & volunteering opportunities

• Eligibility for 500 Excellence Award

• Enhanced maternity paternity & adoption leave (up to 4 months full pay and 4 months half pay)