Quality Lead II

Scale is looking for a Quality Lead to ensure top-tier data quality across our Generative AI this role you will be the authority on the usefulness of the data we send to our customers. You will hold delivery teams accountable across our highest-impact projects engaging in nuanced quality issues head-on as well as leading teams through strategic initiatives to enable reliable scalable delivery across the organization.

You will:

• Lead and develop a team of quality control specialists.
• Partner with delivery teams to interpret and improve customer requirements.
• Oversee day-to-day operations including workload allocation and reporting insights.
• Establish and uphold scalable best practices.
• Drive initiatives that improve quality efficiency and customer satisfaction.

Ideally youd have:

• A Bachelors degree in Computer Science Engineering Operations or a related field.
• 4 years leading teams or improving operational/technical processes.
• Strong analytical and problem-solving skills (particularly in SQL) with attention to detail.
• Experience building systems processes and teams across multiple customer segments or product lines.
• A hands-on background in quality assurance software development or top-tier management consulting.
• Proven experience taking initiative in cross-functional technical environments.

Nice to haves:

• Masters degree in Computer Science Engineering Operations or a related field.
• Experience in AI/ML services.
• Experience in a fast-growing less-structured startup environment.
• Experience building teams from the ground up.

PLEASE NOTE:Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale our mission is to develop reliable AI systems for the worlds most important decisions. Our products provide the high-quality data and full-stack technologies that power the worlds leading models and help enterprises and governments build deploy and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta Cisco DLA Piper Mayo Clinic Time Inc. the Government of Qatar and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability status gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at Please see the United States Department of Labors Know Your Rights poster for additional information.

We comply with the United States Department of Labors Pay Transparency provision.

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