Director, Solutions Engineering (USA Remote)

Solutions Engineering Leadership Education Technology

Role Overview

This leadership role directs the pre-sales and technical solutions function for the organizations Education Technology (EdTech) products and services aiming to support revenue growth customer success and product innovation across K12 Higher Education and Strategic/Professional Education markets. The leader is responsible for building managing and mentoring a high-performing Solutions Engineering team while actively supporting strategic sales opportunities and complex customer engagements. This position acts as the primary liaison bridging Sales Product and Customer Success teams to design scalable secure and impactful for education customers.

Key Responsibilities

• Leadership & Team Development: Build lead mentor and coach a team of Solutions Engineers fostering a culture of excellence and continuous learning. Define the solutions engineering strategy aligned with company revenue goals and establish best practices for technical evaluations discovery solution design and product demonstrations. Manage capacity planning resource engagement prioritization and hiring for the team.
• Strategic Sales & Customer Engagement: Partner with Sales team to provide technical sales support for strategic and enterprise opportunities. Lead high-complexity customer discussions conducting detailed needs assessments to translate business requirements into compelling technical solutions. Oversee or personally execute executive-level product demonstrations technical/strategic presentations and proof-of-concepts/pilot programs.
• Solution Development & Technical Expertise: Develop a deep understanding of customer environments pain points and success criteria. Develop value-based solutions aligned to customer use cases. Solutions must address key education requirements and technologies including LMS platforms data integrations and APIs and compliance with data privacy standards. Master both front-end and back-end product knowledge serving as a Subject Matter Expert (SME) to internal and external stakeholders.
• Cross-Functional Collaboration: Partner with Product teams to communicate customer requirements market needs and field feedback to help shape the product roadmap product content resource generation and feature prioritization. Collaborate with Customer Success and Onboarding teams to ensure seamless handoffs from pre-sales to implementation and guarantee strategic customer success. Coordinate and design inter-departmental processes to address complex workflow scenarios reducing barriers for execution of charters.
• Operational Excellence: Develop track and report on key departmental metrics including technical win rate sales cycle length impact on revenue growth and team performance. Improve solutions engineering processes tools and technical documentation.  Implement and manage demo environments and solution architectures.

Qualifications :

Required Qualifications

• Experience: 612 years of progressively responsible experience in Solutions Engineering Sales Engineering Technical Consulting or Solution Architecture. 25 years of demonstrable team leadership or management experience. Experience in Education Technology (EdTech) SaaS or enterprise software.
• Technical Knowledge: Strong understanding of the EdTech ecosystem technologies. Proven ability to design and architect effective solutions to complex technical problems. Familiarity with education data standards.
• Skills: Exceptional written and verbal communication and presentation skills with the ability to tailor messaging across technical and executive audiences. Demonstrated strategic mindset with the ability to connect technical solutions to overarching business objectives.

Key Competencies

Technical leadership Strategic thinking Solution architecture Pre-sales strategy Customer-centric mindset Executive communication Team development and coaching Cross-functional collaboration and Problem solving.

Preferred Qualifications

• Demonstrated experience working with Artificial Intelligence technologies including generative AI machine learning or data-driven automation solutions.

• Experience with CRM systems (e.g. Salesforce) and demo platforms.

• Technical background/understanding in software engineering IT or systems architecture.

• Bachelors degree in Computer Science Engineering Information Systems Education Technology or related field.

Success Metrics

Revenue influenced by Solutions Engineering Technical win rate Sales cycle length reduction Customer satisfaction during the pre-sales process and Team performance and growth.

Work Environment

Remote with occasional travel required for customer meetings conferences and on-site presentations.

Reporting Structure

Reports to Vice President Revenue Operations

Additional Information :

The expected annual base salary range for this position is: $150225/year to $250375/year. This position is bonus eligible / commission-based.

Actual compensation will be provided in writing at the time of offer if extended and is determined by work location and a range of other relevant factors including but not limited to: experience skills degrees licensures certifications and other job-related factors. Internal equity market and organizational factors are also considered.

Total Rewards @ Turnitin
At Turnitin we believe Total Rewards go far beyond pay. While salary bonus or commission are important theyre only part of the value you receive in exchange for your work.

Beyond compensation youll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. Youll also thrive in a culture free of politics surrounded by humble inclusive and collaborative teammates.

In addition our extrinsic rewards include generous time off and health and wellness programs that provide choice flexibility and a safety net for lifes challenges. Youll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitinit is the core of our products the way we treat each other and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when its hard.
• One Team: We strive to break down silos collaborate effectively and celebrate each others successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement*Competitive Paid Time Off 
• Self-Care Days
• National Holidays
• 2 Founder Days Juneteenth Observed
• Paid Volunteer Time Off
• Charitable Contribution Match
• Monthly Wellness or Home Office Reimbursement
• Access to Employee Assistance Program (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution

Seeing Beyond the Job Ad
At Turnitin we recognize its unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If youre willing to learn and unleash your potential alongside us join our team!

Turnitin LLC is an Equal Opportunity Employer- vets/disabled. 

Remote Work :

Yes

Employment Type :

Full-time