About City Property Management

City Property Management is a family-owned Arizona company thats been providing exceptional HOA management services since 1979. With over 45 years of experience and 150 full-time employees we combine the stability of an established business with the flexibility and personal touch that only comes from family ownership. Our mission is simple: provide the best experience in community management.

The Role

Join our established team as a Collections & Account Services Representative where youll manage delinquent HOA accounts from first notice through resolution including payment negotiations lien preparation and attorney referrals when needed. This role is rooted in collections and account management with customer service as the through-line: youll work directly with homeowners and Board members to move accounts forward while keeping interactions professional and respectful.

What Youll Do

Primary Collections & Account Management:

• Monitor accounts receivable and delinquency reports daily through our collection control system
• Complete monthly collection activity reports for HOA Boards of Directors
• Initiate appropriate collection activities including past due notices collection letters and lien preparation
• Negotiate payment terms with homeowners following established guidelines to minimize collection costs
• Prepare accounts for attorney referral when necessary
• Respond to collection-related inquiries within 48 hours via phone or written communication
• Analyze and update customer accounts with corrections and modifications

Additional Account Services:

• Process action items from incoming requests and assign to appropriate team members
• Complete assigned action item tasks within 72-hour timeframe
• Maintain clear internal communication between departments using phone logs and documentation
• Professional use of all company systems and external platforms

What Were Looking For

Required:

• Outstanding customer service skills with a professional empathetic approach
• Excellent verbal and written communication abilities
• Strong attention to detail and ability to maintain confidential information
• Reliable attendance and punctuality
• Ability to work independently and meet strict deadlines
• Computer proficiency including email calendar systems and database management
• Ability to establish positive working relationships with colleagues clients and the public

Preferred:

• Previous collections or accounts receivable experience
• Experience in customer service or client-facing roles

Why Youll Love Working Here

• Hybrid Schedule: After your first year work from home the majority of the time just 2 days per month in office. Its one of the best hybrid setups in the valley.
• Family-owned flexibility: 45 years of stability with the personal touch and adaptability that comes from family ownership
• Comprehensive personalized training: We train thoroughly at your pace - no arbitrary deadlines or pressure. Training is tailored to help you succeed
• Central location: Conveniently located near Sky Harbor Airport with easy access from throughout the valley
• Free parking: No need to worry about commuting costs or finding parking
• Excellent time off: 10-12 paid federal holidays (above industry standard) in addition to Paid Time Off and Paid Sick Time.
• Direct access: Less bureaucracy means your voice is heard and decisions happen faster
• Supportive team environment: Genuinely friendly colleagues who help each other succeed

Benefits Package

• Health dental and life insurance
• 401(k) with company matching
• Health savings account
• Employee assistance program
• Professional development assistance
• Employee referral program
• Comprehensive PTO package (begins after first year of employment)

Schedule & Compensation

• Hours: Monday-Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
• Position: Non-exempt with overtime paid at 1.5x rate for hours over 40/week
• Pay: $18 - 20 / hour (based on experience)

Ready to Join Our Team

If youre looking for a stable career with a company that values both professional growth and work-life balance wed love to hear from you. Apply today to become part of the City Property Management family.

City Property Management is an equal opportunity employer. We provide reasonable accommodations for individuals with disabilities. Employment is at-will in accordance with state law.