IT Site Technician

• Serve as a primary point of contact for on-site end-user support issues delivering a high level of professionalism and customer service to employees across all departments.
• Monitor triage document and resolve tickets within the organizations IT service management (ITSM) ticketing platform; escalate complex issues appropriately and maintain clear SLA adherence.
• Handle walk-up requests quick questions and unrouted tickets as an on-site point of contact.
• Perform end-user hardware deployment: build image and configure laptops and workstations; ship and receive equipment; manage inventory and asset tracking.
• Provide peripheral and conference room support including monitors docking stations printers conference room AV equipment and video conferencing systems.
• Execute onboarding and offboarding processes end-to-end: account provisioning hardware preparation desk setup new hire orientation handoff and departure cleanup.
• Administer Microsoft 365 at the user level: account creation group and license management MFA resets and basic messaging and collaboration troubleshooting.
• Triage and resolve email security alerts; release legitimate messages quarantine or escalate suspicious activity and partner with senior technical staff on phishing response.
• Perform basic network troubleshooting: patching cables tracing ports verifying physical connections and first-level wireless diagnostics.
• Escort and supervise third-party vendors on-site including ISP cabling printer and hardware technicians; manage vendor access to secured IT spaces.
• Support laboratory operations with on-site response for scientific computing equipment lab printers and related systems; escalate complex issues as appropriate.
• Maintain accurate thorough documentation of work performed issues resolved inventory changes and standard operating procedures.
• Adhere to defined IT Service Management processes SLAs ticket-handling hygiene and change management discipline.
• Participate in after-hours and on-call coverage for critical issues as needed.
• Other duties as assigned.

• Associates degree in Computer Science Information Technology or a related field; or equivalent demonstrated work experience.
• 3 years of recent hands-on experience in an IT technician desktop support help desk or field support role.
• 2 years of recent experience administering Microsoft 365 including user provisioning group and license management and MFA administration.
• Demonstrated experience building imaging and deploying Windows laptops and supporting end-user hardware.
• Experience working within a formal enterprise ITSM ticketing platform (ServiceNow Jira Service Management Freshservice ManageEngine or equivalent).

• Strong hardware troubleshooting skills across laptops peripherals printers and conference room AV.
• Working knowledge of Microsoft 365 administration including user and group management email and collaboration platforms file storage and licensing.
• Basic networking literacy: cabling switches wireless troubleshooting DHCP and DNS concepts at the user-support level.
• Excellent documentation discipline SLA awareness and ticket-handling hygiene.
• High emotional intelligence and customer service orientation; ability to handle a range of end users with patience and professionalism including both on-site and remote staff.
• Ability to work autonomously manage competing priorities and exercise sound judgment on what to resolve directly versus when to escalate.
• Strong written and verbal communication skills.
• Ability to establish and maintain trusted professional working relationships both internally and externally.
• Demonstrated commitment to high professional and ethical standards in a diverse workplace.

• Experience working in an FDA-regulated GLP or life sciences laboratory environment.
• Direct experience with enterprise email security platforms.
• Familiarity with endpoint detection and response (EDR) mobile device management (MDM) and automated device provisioning tooling.
• Experience supporting laboratory instrumentation or scientific computing environments.
• Relevant industry certifications (CompTIA A Network Microsoft 365 Certified: Fundamentals ITIL Foundation or similar).

• This is a fully on-site position. Remote work is not available for this role.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 40 lbs. at a time (laptops monitors printers and other IT equipment).
• Requires physical presence in office lab and equipment-room environments including occasional kneeling crouching and working under desks or near equipment racks.
• Days and hours of work are generally Monday through Friday 8:00 a.m. to 5:00 p.m. with occasional evenings and weekends as needed for scheduled maintenance or urgent incidents.
• This role may require occasional travel to other StageBio facilities including additional domestic and international company locations to support IT projects equipment deployments site assessments or on-site troubleshooting. Travel may be by car or by air depending on the destination. Candidates must be willing and able to drive fly and travel for work as needed. All reasonable business travel expenses are covered by the company in accordance with StageBios travel and expense policy.

StageBio offers a comprehensive benefits package that includes employer sponsored health insurance short-term and long-term disability AD&D life insurance for employees and dependents flexible paid time off 401(k) with match and paid standard and floating holidays. Salary is commensurate with experience. StageBio is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin national origin disability or status as a protected veteran.