Digital Workspace Specialist

As a Digital Workspace Specialist you will be based onsite at Fastmarkets London Head Office Monday to Thursday providing highquality facetoface technical support to colleagues. You will play a key role in delivering an excellent enduser experience across laptops meetingroom technology and collaboration tools.

You will diagnose and resolve incidents and service requests across Windows and macOS devices Microsoft 365 enduser hardware printers basic network connectivity and audiovisual conferencing solutions.

This role requires strong handson troubleshooting skills and a customerfocused approach to support.

You will act as the primary onsite contact for onboarding and lifecycle activities (joiners movers and leavers) including device provisioning stock management and other local operational tasks. Working closely with the wider IT Operations team you will help ensure consistent service delivery and drive continual improvement.

While the role is primarily focused on onsite deskside and meetingroom supportensuring issues are resolved promptly users are kept informed and tickets are accurately logged and progressedyou will also provide remote support to Fastmarkets global user base where required supporting over 800 colleagues worldwide.

PRINCIPLE ACCOUNTABILITIES

• Onsite deskside support:
  Provide inperson support for incidents and service requests troubleshooting Windows and macOS devices Microsoft 365 applications user profiles peripherals and local connectivity issues. Resolve issues where possible and escalate appropriately with clear diagnostics and supporting evidence.
• Customer experience & communication:
   Deliver a professional facetoface support experience. Set clear expectations provide timely updates and ensure users understand resolutions and any required next steps.
• Device provisioning & lifecycle (Joiners / Movers / Leavers):
   Prepare build and deploy laptops in line with defined standards and processes. Coordinate user setup perform device swaps and repairs manage leaver collections and ensure secure wiping and return of equipment in accordance with policy. Proactively collaborate with IT Operations to resolve potential issues.
• Printers peripherals & enduser hardware:
   Support office printers (paper and toner issues driver setup queue problems basic fault isolation and vendor logging) as well as docks monitors keyboards mice headsets and other peripherals ensuring equipment is configured and operating correctly.
• Meeting rooms & audiovisual support:
   Provide support for meetingroom technology including Teams Meeting Rooms displays microphones speakers cameras and presentation systems. Conduct morning and premeeting checks troubleshoot live issues and coordinate repairs and improvements with vendors and Facilities.
• Onsite infrastructure & operational tasks:
  Under the direction of the Networking subject matter expert (SME ) carry out basic network troubleshooting (patching and cabling port checks WiFi connectivity) manage courier handling for IT equipment and maintain onsite stock levels including receiving auditing asset tagging secure storage and disposal.
• Ticket management prioritisation & escalation:
   Log categorise and progress tickets within the service management tool in line with SLAs. Prioritise work based on impact and urgency maintain accurate records and escalate to L3 teams or third parties with clear troubleshooting steps and evidence.
• Documentation security & continuous improvement:
  Maintain support documentation & adhere to standard build procedures and knowledge set by the domain SME. Identify recurring issues and recommend improvements to processes tooling and user guidance. Follow security policies for device handling access data protection and asset management raising security concerns promptly.

Qualifications :

We recruit talented dynamic people with diverse backgrounds and experiences all united by a belief in our mission to provide the worlds leading and most trusted price reporting events and intelligence service for the markets we serve. Were proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace where everyone feels able to participate and contribute meaningfully.

If you are open-minded curious resilient solutions-oriented and committed to promoting equality then read on.

KNOWLEDGE EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated driven and have a passion to be part of a fast-paced successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

• Proven experience in a Level 2 deskside / onsite support role within a corporate environment providing face-to-face support and owning issues through to resolution.
• Knowledge of Microsoft Windows enabling troubleshooting for device configuration drivers user profiles and common end-user issues; familiarity with Intune/Endpoint Manager Entra ID (Azure AD) and basic Group Policy concepts is desirable.
• Experience supporting Microsoft 365 applications (Outlook Teams OneDrive SharePoint Office apps) and common identity/authentication issues (MFA password resets account lockouts) within agreed processes.
• Experience with end-user hardware break/fix and peripherals (laptops docks monitors printers headsets) including setup fault isolation and liaison with third-party vendors where required for repair/replacement and shipping.
• Working knowledge of meeting-room AV and video conferencing setups (displays cameras microphones speakerphones room PCs/panels) and ability to troubleshoot common issues during live meetings.
• Basic networking knowledge (TCP/IP concepts WiFi troubleshooting DNS basics) and practical experience with network patching/cabling and desk moves.
• Comfortable working within an ITSM tool (Jira Service Management) following ITIL-aligned processes for Incident Request and Problem Management and working to SLA/KPI targets.
• Experience with asset and stock management (receiving audits allocations returns) laptop provisioning and coordinating couriers/shipments while maintaining accurate records.
• Excellent customer service skills with the ability to communicate clearly in person and in writing translate technical issues into user-friendly language and work calmly under pressure.
• Strong security awareness and understanding of good practices for endpoint security data protection safe handling of devices and confidential information.
• Able to work independently and collaboratively manage competing priorities on-site and contribute to continuous improvement of support processes and user experience.

If youre excited about the role but your experience skills or qualifications dont perfectly align we encourage you to apply anyway.

Additional Information :

Our Values

Fastmarkets people come from all different walks of life. Its this mix of brilliant personalities experiences and insights that gives us that warm open and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are there are six things we all have in common and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have our values are key to what makes our culture unique. They reflect who each of us are and theyre embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers experience and our business performance
   
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
   
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
   
• INCLUSIVE. We are inclusive and respectful celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
   
• CUSTOMER CENTRIC. We are customer-centric in all that we do
   
• COLLABORATIVE. We are collaborative able to work across teams and capitalise on the diversity of intellect perspectives and experiences.

We are committed to ensuring all candidates feel welcomed and supported. Should your application advance and you require accommodations for the interview process please inform us so we can make the necessary arrangements.

Youve read a little about us now its over to you!

If you like what youve read so far and think you can see yourself as a Fastmarkets person its time to fill in your application form. This form is an important part of the selection process: its used to determine whether or not youll be chosen to have an interview and acts as a basis for the questions well ask you on the day.

Its vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why youre great.

Remote Work :

No

Employment Type :

Full-time