Senior Director, Growth and Partnerships

Teladoc Health is the global virtual care leader offering comprehensive virtual care solutions spanning virtual care including primary mental health expert medical devices and licensed platform services. Teladoc Health serves the worlds leading insurers employers and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.

Summary of Position

The Senior Director Growth and Partnerships is responsible for driving business development and commercial growth for Teladoc Health Canada and positioning Teladoc as a leader in transforming the future of healthcare in Canada. The role has a primary focus on privatesector (B2B) markets including employers insurers and intermediaries with responsibility to support and pursue publicsector (HHS) opportunities as aligned with business priorities.

This role is accountable for growing Teladocs position as a leader within Canadas health benefits and insurance ecosystem by originating developing and closing new business; expanding strategic client relationships; and advancing partnerships that enable innovative clinicallyintegrated healthcare solutions. Working crossfunctionally with leaders across Teladoc (in Canada and globally) in clinical marketing operations and product the Senior Director develops and executes a business development and gotomarket strategy that drives revenue delivery and growth targets aligned with Teladocs broader role in shaping the future of healthcare access experience and outcomes.

The Senior Director owns the endtoend growth and client lifecycle across assigned marketsfrom market strategy and gotomarket execution through sales engagement client adoption value realization renewal and expansionensuring that commercial success reinforces Teladocs leadership position in Canadas evolving healthcare landscape.

Essential Duties and Responsibilities

Strategic Growth:

• Achieve the established revenue objectives including business development growth targets (organic net new cross-sell)
• Define and execute a multi-year growth roadmap aligned with Teladocs capabilities and innovation cycle across priority markets (insurers intermediaries and employers) including public payors (as directed)
• Translate insights from external market trends and internal win/loss analyses to identify new growth opportunities and inform development of new products / services
• Lead cross-functional go-to-market planning for new products and collaborate on pricing and value-proposition strategies that resonate with target clients

Sales Operations and Revenue Performance:

• Lead end-to-end pipeline including discovery with strategic accounts proposals and RFXs pricing and contract execution balancing in-year performance with long-term growth
• Drive operational rigor through data-driven insights including CRM performance dashboards adoption and client value
• Lead mentor and motivate a team of sales and client management professionals and be responsible for target setting compensation forecasting pipeline management and performance management

Client Retention and Expansion

• Build and sustain strong client relationships to support retention expansion and longterm partnership growth
• Proactively understand client priorities and evolving needs through regular engagement market awareness and ongoing dialogue
• Lead a consultative solutionoriented approach with strategic accounts positioning Teladoc as a trusted innovation and thought partner
• Engage directly with clients through executivelevel meetings workshops and working sessions to deliver value aligned to client objectives
• Own the customer success and experience strategy ensuring clients achieve measurable outcomes that support renewal and upsell opportunities
• Evaluate strengthen and expand strategic alliances and channel partnerships that enhance Teladocs reach capabilities and market presence
• Act as a trusted executive partner to client senior leaders reinforcing Teladocs role as a strategic partner rather than a transactional vendor
• Represent Teladoc with clients and in the broader market through conferences trade exhibitions and industry forums (virtual and inperson as required)
• Monitor and follow client and industry trends to anticipate needs and inform engagement strategies
• Other relevant duties as assigned

Supervisory Responsibilities

Yes interim responsibility of overseeing a team of sales and client management professionals

Qualifications Expected for Position

• Minimum of 10 years experience in a strategy sales and client executive leadership position
• Minimum of 5 years experience in Healthcare including specifically in group insurance and benefits industry
• Proven ability to operate at the executive and board level shaping strategy and influencing investment decisions.
• A Bachelors degree required (Advanced Business Degree or MBA preferred)
• Proven track record in relationshipled growth and business development including securing and expanding strategic client and partner relationships
• Strong executive communication and presentation capabilities with the ability to engage and influence senior internal and external stakeholders; French proficiency considered an asset
• Demonstrated people leadership experience with a history of building leading and developing highperforming teams
• Advanced proficiency in leveraging technology to support sales execution client engagement performance insight and executivelevel communication

Salary Range

$150000 to $200000/year

Position Type

Net New

Work Environment

Hybrid (Office & Remote)

Travel: up to 40%

Why Join Teladoc Health

Impactful Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems at no cost to patients.

Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health.

Collaborative Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada that thrives on engagement learning and growth.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care at every stage in a persons health journey.

Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications and the way in which those strengths can directly contribute to your success in your new position.

Teladoc Health Canada Inc. uses artificial intelligence-assisted tools as part of our recruitment process including to screen and evaluate candidates. These tools support but do not replace human judgment. Our hiring team makes all final decisions.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status.

We are committed to fostering an inclusive accessible environment where all employees and customers feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials or accessible meeting rooms or other accommodation) please reach out to us at