Desktop Support Analyst, Information Technology, Full-Time, Days
San Rafael, CA - USA
Job Summary
ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality Join MarinHealth an integrated independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team an affiliation with UCSF Health an ever-expanding network of clinics and a new state-of-the-art hospital MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center a 327-bed hospital in Greenbrae and 55 primary care and specialty clinics in Marin Sonoma and Napa Counties. We attract healthcares most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospitals personalized caring touch.
MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades including being Named One of the Top 250 Hospitals Nationwide by Healthgrades receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services and being named the Best Hospital in San Francisco/Marin by Bay Area Parent among others.
Company:
Marin General Hospital dba MarinHealth Medical CenterCompensation Range:
$38.60 - $57.91Work Shift:
8 Hour (days) (United States of America)Scheduled Weekly Hours:
40Job Description Summary:
The Desktop Support Analyst position under the general direction of the Asst. Director IT is responsible for managing day to day trouble tickets work orders and managing all aspects of his/her assigned projects. The incumbent integrates user needs collaborates with technical specialists makes assessments and implements as required. Scope of the role includes working with assigned work teams that may include technical staff physicians clinic staff and other staff as assigned. The incumbent manages day to day operations work activity including projects as assigned.Job Requirements Prerequisites and Essential Functions:
EDUCATION
Bachelors degree in Computer Science or related degree preferred or a combination of
education training and significant work experience.
EXPERIENCE
3-5 years experience as a Desktop Support staff member.
A Certification or Equivalent preferred.
LICENSURE AND CERTIFICATIONS
Calif Drivers Class C (CALC) Required at hire
Integrative Agitation Management (IAM) Required within 30 days of hire
PREREQUISITE SKILLS
1. Ability to work both independently and in small groups.
2. Ability to work under pressure.
3. Ability to communicate technology to non-technology staff.
4. Ability to document work flow and provide work flow analysis.
5. Knowledge of time management and the ability to prioritize / reprioritize tasks.
6. Possess strong communication public speaking and negotiation skills expressing ideas clearly and persuasively in both verbal and written format.
7. Possess strong logical analytical and critical thinking skills.
8. Possesses strong PC Skills All Microsoft desktop application software including MAC.
9. Must demonstrate strong customer relation skills.
Accommodation:
Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at or .
C.A.R.E.S. Standards:
MarinHealth seeks candidates ready to model our C.A.R.E.S. standardsCommunication Accountability Respect Excellence Safetywhich foster a healing trust-based environment for patients and colleagues.
Health & Immunizations:
To protect employees patients and our community MarinHealth requires measles mumps varicella and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.
Compensation:
The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills experience qualifications and internal/market equity consistent with MarinHealths compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.
Equal Employment:
All qualified applicants will receive consideration for employment without regard to race color religion national origin sexual orientation gender identity protected veteran status or disability status and any other classifications protected by federal state and local laws.
Required Experience:
IC