Product Services Coordinator

Lennox (NYSE: LII) Driven by 130 years of legacy HVAC and refrigeration success Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox we win as a team aiming for excellence and delivering innovative sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team members contributions and offers a supportive environment for career development. Come stay and grow with us.

Innovate your career.

When you choose Lennox youre getting the best.

When you work at Lennox youre among the best.

As a leading innovator of home and commercial heating cooling refrigeration air-quality and related services Lennox is committed to helping our people innovate our products and their careers.

This Product Services Coordinator supports the New Product Development teams responsible for ensuring Residential Packaged Units and MagicPak Multi-Family Units are serviceable reliable and safe. This includes not only the hardware but ancillary products such as training and literature integrity. This person is also responsible for the development implementation and administration of field programs for any Lennox and Allied products.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Under general direction liaises with field technical service engineering product managers and manufacturing to resolve product quality reoccurring failure or reliability concerns and drives continuous improvement.
• Provides troubleshooting and installation expertise of Residential Packaged Units and MagicPak Multi-Family Units.
• Diagnose issues with Residential Packaged Units and MagicPak Multi-Family Unit components and refrigeration circuit to guide Lennox and Allied groups to the appropriate resolution.
• Assist in the development of technical documentation as well as assist technical literature and engineering to provide training materials updated installation operation and maintenance instructions service & application notes and proof-read new documents as needed.
• Provide product application and troubleshooting training to the Inside Technical Consultants and Field Technical Consultants.
• Present product related training information and updates at Sales and Field Technical Consultant meetings.
• Make sure the Bill of Material for each product is up to date and work with Supply Chain to ensure repair parts are available at product launch after launch and through the product obligation period.
• Attend meetings including but not limited to DP MRT sales FTC safety audits service reviews and product audits.
• May be required to travel for and participate in LennoxLive dealer meetings tradeshows manufacturing audits marketing events as well as Lennox and Allied sales meetings.
• Work with product sales product management engineering manufacturing and the vendor to drive product improvements.
• Analyze warranty data and field reports to identify opportunities to improve the product quality and reliability of the Residential Packaged Units and MagicPak Multi-Family Units.
• If a field product issue arises and requires a Field Program work with the Manager of Product Technical Support to assist with implementing the appropriate program.

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox we believe in following a set of behaviors and competencies to achieve your full this position it is vital that you embody these core competencies:

• Situational Adaptability:You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise balancing routine tasks urgent action items and long-term projects is second nature for you.
• Decision Quality: You make thoughtful and timely decisions with the best interest of the organization in mind prioritizing and organizing key deliverables and ensuring stakeholder buy in.
• Drives Results: You show pride in getting the job done with a bias for action going above and beyond to ensure your responsibilities have been met. During high pressure moments you work diligently to meet deadlines and show value in your work.

#LI-onsite #LI-JM1

• High school diploma or GED required. Associates degree in air conditioning or bachelors degree in engineering preferred.
• Requires at least 5 years of relevant HVAC experience.
• Advanced knowledge and experience in the installation service and application of residential HVAC equipment.
• Advanced knowledge and experience in Residential Packaged Units and MagicPak Multi-Family Unit systems.
• Excellent verbal and written communication skills.
• Strong analytical and troubleshooting skills.
• Ability to handle and prioritize multiple tasks at once.
• Maintain a positive and professional image at all times while assisting customers promptly and conducting all business in a friendly courteous and knowledgeable manner.
• Demonstrated ability to advocate organize problem-solve and provide root-cause results.
• Strong understanding of Microsoft Excel PowerPoint and Word. SAP knowledge a plus.

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $94400- $123900 annually. Factors that may affect starting salary include geography/market and the skills education experience and other qualifications of the successful candidate. This position is also eligible for the BroadBase Incentive (BBI) program with a target payout of 2%. Employees in this role are not eligible for overtime.

Location and Schedule: This position is located in Richardson TX and will be in the office Monday through Friday.

Benefits:Subject to applicable eligibility requirements the following benefits are offered for this role: tuition reimbursement; medical dental and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Paid Time Off: Depending on date of hire and subject to applicable eligibility requirements new employees in this role also receive up to: 12 days paid time off 2 paid well-being days 1 paid volunteer day 9 to 11 paid company holidays depending on the year and 3 floating holidays per year.

Our Culture: At Lennox our Core Values of Integrity Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team members contributions. As an equal opportunity employer we are committed to recruit develop and retain talented individuals from a wide range of backgrounds ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox youll take pride in our brands knowing you are part of something special. Come stay and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time with or without notice subject to applicable law.