Lending Services Administration Manager (51548)

Be part of something uniQue

iQ Credit Union is a great place to work and grow and were looking for people like you to join our exceptional team. At iQ youll find a healthy work-life balance great benefits an unwavering commitment to our members and the communities we serve and a positive environment that empowers you to grow personally and professionally. We love where we work and we know you will too!

The Lending Services Administration Manager provides administrative oversight for Lending Services by implementing rates and guidelines coordinating systems updates/testing and leading internal support functions. Ensures accuracy across lending systems and documentation supports compliance and promotes consistent controlled lending processes across Consumer and Mortgage Lending Services.

Essential Duties:

• Implement approved rate and pricing changes in all lending systems and channels.
• Validate consistency across LOS core indirect platforms website postings and document templates.
• Maintain rate change logs and supporting records.
• Perform post-change quality checks and confirm execution with Lending leadership
• Maintain and publish Lending Services Guidelines for Consumer loan products. Manager version control change logs and documentation history; distribute updates to staff. Track and report policy exceptions and trends.
• Coordinate regulatory and compliance updates with Compliance and business partners.
• Lead user acceptance testing (UAT) and coordinate implementation of lending system updates. Coordinate configuration changes for rates products and guideline updates. Maintain process documentation and SOPs in coordination with business partners. Identify and escalate system issues/risks; partner with IT and vendors to resolve.
• Coordinate rollout and communication of guideline rate and systems updates. Serve as liaison between Lending Services and Organizational Development for training. Keep documentation and job aids current.
• Supervise Title Clerks and Lending Support Specialist; manage workloads and performance.
• Oversee the Consumer Lending JIRA Service Desk queue and related support workflows.
• Ensure lien perfection title tracking and collateral documentation controls are maintained. Monitor exceptions and resolution timelines;escalate risks as needed.
• Support internal/external audits and examinations; provide requested reporting/analysis. Monitor corrective action plans and documentation qualify reviews.
• Coordinate preparation and publication of thequarterly Credit Risk Management Report for Credit Risk Committee. Collect required inputs from content owners and ensure formatting accuracy and completeness. Incorporate post-meeting revisions as directed and maintain version control/archives.
• Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA) US Patriot Act and related regulations.
• Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.

Knowledge and Skills:

Experience:
Five years to eight years of similar or related experience

Education:
Equivalent to a college degree (BS or BA in a relevant field).

Additional Details:

Work Schedule:8:30am to 5:30pm Monday through Friday.

Location:Lending Center -17800 SE Mill Plain WA 98682

Position Type: Hybrid - Approximately 80% work from home. Full-time 40 hours per week.

We Value Diversity

At iQ we believe that diverse experiences and skills make our team stronger. If youre passionate and driven to excel in this role we encourage you to apply even if you dont fully meet every qualification listed. Your unique experiences knowledge skills and abilities may be exactly what we need.

iQ Credit Union is committed to providing an inclusive and accessible work environment for all individuals. Our recruiting process typically involves submitting an application uploading a resume completing a phone interview interviewing on-site or virtually with a hiring manager or attending a group interview and possibly completing a work sample.

If you require reasonable accommodation at any stage of the recruitment process including application submission interviewing or participation in the employee selection process please direct your inquiries to which will email a member of iQs Human Resources team. We will make every effort to accommodate your needs.

Total Compensation Package

Theres a reason weve ranked as one of top workplaces in the Pacific Northwest for the past nine years. We listen to our employees and continue to provide benefits that make a difference.

Healthcare Coverage:

• iQ pays 100% of the monthly medical dental and vision premium for you AND your dependent children.

Retirement Savings:

• iQ matches up to 6% of your 401(k) contributions.

Paid Time Off:

• 11 paid holidays plus vacation and sick time accruals.
• Paid Community & Event Volunteer opportunities.
• Paid Wellbeing hours to help you recharge and thrive.

Investing in You:

• Student loan repayment match up to $100 per month.
• Tuition reimbursement to support your educational advancement.
• An annual match to amplify your nonprofit giving.

For a full list of our uniQue benefits see our benefits guide:iQ Credit Union Benefits Guide

Equal Opportunity Employer:

iQ Credit Union is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status or disability.