Department of Disability and Aging Services Case Manager (DAS CM)

POSITION TITLE: Department of Disability and Aging Services Case Manager (DAS CM)

LOCATION/NEIGHBORHOOD: 65 Laguna Street San Francisco CA 94102

San Francisco neighborhood Hayes Valley Upper mid-market

REMOTE/ON-SITE/COMBO: Combo 1 day a week remote possible

DEPARTMENT: Community Support Services

REPORTS TO: Manager of Direct Care Services

FLSA STATUS: Full-time Non-exempt

FTE STATUS: 1.00

PAY: Expected: $29.90-$31/hr (Pay band: $29.81-$35.58/hr)

PUBLIC TRANSIT PROXIMITY: ½ block from F Line 1 block from Bus lines 6 & 7;

.4 mi from Church Street MUNI

SCHEDULE: Number of hrs. per week: 40hrs

Days of the week: Monday through Friday 9:00 am 5:30 pm

some evening and weekend hours may be required.

ABOUT OPENHOUSE: Openhouse was founded in 1998 to empower Lesbian Gay Bisexual Transgender and Queer (LGBTQ) older adults to overcome the unique challenges they face as they age by providing welcoming housing resources high-impact direct services and innovative community programs. As a result Openhouse reduces isolation and empowers LGBTQIA2S older adults to improve their overall health well-being and economic security. We are dynamic and entrepreneurial on the leading edge of the growing field of aging services for LGBTQIA2S elders at the local state and national levels. Openhouse believes in manifesting opportunities with and not just for LGBTQIA2S older adults to build and reconnect with community by providing housing direct services and community programs.

Openhouse is committed to building a diverse inclusive and equitable workplace. We encourage applications from people of all backgrounds including but not limited to candidates who identify as women people of color members of the LGBTQIA2S community and individuals across the gender spectrum. We recognize that systemic inequities may discourage some candidates from applying unless they meet every qualification listed. If you believe your skills and experiences align with the role and you are passionate about our mission we encourage you to apply. We value the unique perspectives and talents that each individual brings to our organization. Openhouse is an Equal Opportunity Employer and does not discriminate based on any characteristics protected by law.

POSITION SUMMARY: The DAS Case Manager provides comprehensive client-centered case management services to LGBTQ older adults and adults with disabilities experiencing housing instability health concerns and complex psychosocial challenges. This role includes in-person services at our offices and home visits throughout San Francisco. The Case Manager partners with clients and their support networks to develop strengths-based care plans coordinate services advocate during crises and monitor progress to ensure clients remain safely housed and connected to needed resources. This is a highly relational community-based role for someone who brings clinical judgment housing systems knowledge and a deep commitment to LGBTQIA2S affirming and trauma-informed practice.

Essential Functions and Approximate Percentage of Time

Essential Function

Approximate Allocated Time

Client Assessment & Care Planning 50%

Care Coordination & Advocacy 20%

Documentation & Reporting 15%

Team Collaboration & Professional Development 10%

Client Transportation 5%

KEY RESPONSIBILITIES:

Client Assessment & Care Planning

• Conduct intake assessment and enrollment for eligible clients
• Develop client-centered strengths-based care plans
• Coordinate and authorize services based on assessed needs
• Conduct quarterly home visits and monthly client contacts (minimum)
• Complete annual reassessments and discharge planning

Care Coordination & Advocacy

• Coordinate housing medical behavioral health and social services
• Advocate during crisis situations related to housing or health
• Collaborate with community providers and public benefits systems (Medi-Cal IHSS Medicare etc.)
• Partner with DAS centralized intake for referrals

Documentation & Reporting

• Maintain timely accurate case notes and service documentation
• Enter and update required information in DAS OOA GetCare database
• Submit monthly units of service reports to meet contract deliverables

Team Collaboration & Professional Development

• Participate in weekly case conferences and team meetings
• Attend supervision meetings and external clinical consultation
• Engage in continuing education and training

Client Transportation (Occasional)

• Provide transportation support to housing medical or benefits appointments as part of care coordination
• Ensure client dignity safety and confidentiality during transport
• Follow all Openhouse vehicle use and safety policies

REQUIRED QUALIFICATIONS:

13 years of experience working with older adults and/or adults with disabilities

One year of demonstrated case management experience in community health aging services or homeless services systems

Knowledge of housing medical and psychosocial issues impacting LGBTQ older adults

Strong communication skills with clients caregivers and interdisciplinary teams

Ability to manage documentation and meet contract reporting requirements

Ability to travel locally throughout San Francisco for home visits

Fluency in English

PREFERRED QUALIFICATIONS:

Bachelors or Masters degree in social work psychology counseling gerontology or related field

Experience in motivational interviewing behavioral health or advocacy

Familiarity with Medicare Medi-Cal IHSS and behavioral health systems

Experience with government-funded case management systems

Multilingual proficiency

Experience working with older LGBTQIA adults or equivalent experience working with other populations with unique socialization and service needs including but not limited to dementia and Alzheimers disease behavioral health caregiver wellness traumatic brain injury etc.

Sensitivity to and knowledge of the unique life experiences challenges and strengths of the communities supported by Openhouses mission.

EXPECTED WORKING CONDITIONS:

Must be able to travel locally to meet with clients offsite.

Must be able to operate a computer and other common office machinery such as a copier/printer up to eight hours/day daily.

Must be able to work in a shared office space with moderate levels of noise.

Ability to safely operate a motor vehicle and transport clients in a respectful trauma-informed and culturally responsive manner.

Ability to assist clients entering and exiting a vehicle when appropriate (within safe practice limits).

Ability to travel throughout San Francisco and surrounding areas as needed.

ESSENTIAL FUNCTIONS & COMPLIANCE:

The responsibilities described above including occasional transportation of clients are considered essential functions of this position. The Case Manager must be able to perform these essential duties with or without reasonable accommodation in accordance with the California Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA).

COMPENSATION & BENEFITS:

Starting range: $29.90$35.58/hour commensurate with experience.

Openhouse offers a collaborative and supportive work environment and competitive benefits including:

• Health insurance (full-time employees)
• Dental vision and long-term disability insurance (full & part-time employees)
• 18 paid holidays
• 18 days paid vacation annually (prorated for part-time employees)
• 1 paid wellness day per month
• 401(k) with employer match (after one year)
• Employee Assistance Program (EAP)
• Commuter benefits
• Legal name and gender change benefit

FAIR CHANCE & EQUAL OPPORTUNITY:

Pursuant to the San Francisco Fair Chance Ordinance and the California Fair Chance Act Openhouse will consider qualified applicants with arrest and conviction records. Background checks occur only after a conditional offer of employment. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to the applicant. After making a conditional offer and running a background check if Openhouse is concerned about a conviction(s) that is directly related to the job the applicant will be given the chance to explain the circumstances surrounding the conviction(s) provide mitigating evidence or challenge the accuracy of the background report. More information about the Fair Chance Act can be found by visiting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Email your resume and cover letter describing your interest in working with LGBTQ older adults to: