Technical Field Deployment Engineer, 911 Systems (Remote)
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Job Location:
Seattle, OR - USA
Monthly Salary:
$ 88200 - 135240
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Axon and be a Force for Good.
At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.
Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
About Carbyne by Axon
As of its acquisition by Axon Carbyne has joined forces with a global leader in public safety technologymarking an important step forward for emergency communications. United by a shared mission to help save lives Carbyne and Axon are advancing the future of 911 by modernizing how emergency data flows to call centers. Together were enabling faster more informed responses by equipping emergency call centers with real-time video instant chat precise location tracking and other critical toolsensuring that life-saving information reaches those who need it most exactly when it matters.
Your Impact
In this position youll play a critical part in advancing the Axon 911 mission to Save Lives.
Heres your chance to join our Global Operations team in order to implement integrate and deploy our real-time emergency service platforms to our clients including 911 Public Safety Answering Points (PSAPs) organizations.
In addition to your core role you will also be suited to providing input into a wide range of technical activities within the company ranging from technical pre-sales core architectural and design working sessions and technical support activities. You will lead onsite and remote installations of Carbynes SaaS products and you will also play an important role in the customers site and system architecture by following Carbynes best practices and your strong technical experience.
You will work in a high-activity/fast-paced environment with the ability to handle ambiguity and multiple tasks or projects at once. Your teammates are passionate Customer Success and Technical Support teams but also broader teams such as Product Marketing Development and Engineering teams.
What Youll Do
Deployment Expertise:
- Plan design and execute end-to-end deployment projects for our cloud call-handling solutions.
- Work closely with customers to understand their needs and ensure successful implementations.
911 Systems Technical Depth:
- Provide advanced technical training and knowledge transfer to customers throughout the deployment process.
- Collaborate with engineering teams on complex technical solutions and troubleshooting.
Customer Relations:
- Be a trusted advisor to our customers.
- Provide ongoing support during deployment including working after hours on installations and post-implementation assistance.
- Champion a customer-centric approach within the team.
Process Improvement:
- Continuously improve our deployment processes and documentation to ensure efficiency and scalability.
Collaboration:
- Work effectively across internal teams (Sales Engineering Customer Success and Support) to ensure seamless project delivery.
- Maintain strong communication with leadership and stakeholders.
What You Bring
- Bachelors degree in a technical field (or equivalent experience)
- At least 8 years of experience in a technical role related to VoIP (e.g. PBX Call Center)
- Proven knowledge of AWS cloud infrastructure
- Proven experience in planning executing and delivering complex projects
- Strong communication interpersonal and conflict-resolution skills
- Ability to manage multiple priorities and work effectively under pressure
- Excellent analytical and problem-solving skills
- Experience with network infrastructure including routers firewalls and the OSI model
- Ability to travel up to 50% of the time
Nice-to-Haves:
- Experience with the public safety industry (ENP Certification/NG911)
- Knowledge of Cisco UCS and/or FreeSWITCH
- Knowledge of streaming technologies (SIP RTSP RTMP SIP-to-PSTN gateways SIP Trunk Wowza WebRTC)
Work Location
This role is fully remote within the United States with up to 50% travel for customer meetings training sessions and industry events.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical Dental Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Pay Transparency:
Axon offers a comprehensive total compensation package which includes base salary a generous annual bonus and company equity.
The starting base annual pay for this role is between $88200.00 - $135240.00 excluding commission bonuses and more annually depending on your geographic market. The actual base salary will vary based on several factors including level function training transferable skills work experience business needs and locationoften a combination of these elements.
Our benefits are designed to support you physically financially and emotionallythrough lifes major milestones and in your everyday moments. To learn more about our benefits please visit
Axon is a total compensation company meaning compensation is made up of base pay bonus and stock awards. The actual base pay is dependent upon many factors such as: level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit Pay Range
$88200 - $135240 USD
Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights ator via ourAxon Privacy Web Form. For more information please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice.
Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process including training equipment or background checks. We do not make job offers via text message WhatsApp or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at If you receive a suspicious offer or outreach from an email address that is not @ or if you are asked for sensitive personal information (bank details Social Security Number) prematurely please ignore the message and report it to .
Required Experience:
IC
About Company
The Axon Network connects people, devices, and apps to protect life in all regards. From our TASER smart weapons, to police body cameras, to our industry-leading cloud-based evidence management software, we are the world’s premier public safety company and are committed to delivering ... View more
