Assistant, Information Center
Job Location:
Job Location:
Asheville, NC - USA
Monthly Salary:
$ 19 - 20
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description Summary
The primary function of this position is to assist persons inside and outside the College to obtain accurate and timely information regarding Admissions Financial Aid the Business Office academic programs schedules and other general College information. This position takes inbound calls emails and web chats and makes outbound calls as needed to follow up with prospective students applicants and other selected populations.
Duties
1. Answers phone calls and provides appropriate information regarding Admissions Financial Aid the Business Office programs schedules and general College information to students the community and College employees. 2. Serves as a representative of the College and demonstrates excellent customer service at all times to both internal and external constituents; minimizes the transfer of calls to other departments and personnel. Uses good judgment and appropriately manages escalated calls or recommends further escalation if deemed necessary. 3. Assists in obtaining and organizing accurate information for inclusion in the Colleges knowledgebase website and other Information Center resources. 4. Performs data entry as needed using information gathered via phone email and web chat. 5. Utilizes Colleague software the web and any other online resources needed to locate accurate information quickly. 6. Provides customers with technical support in accessing online student accounts and various A-B Tech websites. 7. Responds to questions and addresses customer concerns via email and live web chat. 8. Utilizes professional writing skills in updating various written materials and webpages including internal reference and training materials and a knowledgebase website. 9. Performs outbound calling to prospective students applicants and other targeted populations as needed. 10. Contributes to the College Vision Mission Values and RISE statement. 11. Supports workforce diversity in all its aspects. 12. Performs other duties as assigned.
Minimum Requirements
1. Completion of a certificate or completion of some college-level work for credit or Associate degree. 2. One year of part-time or equivalent experience providing direct customer service or working in an administrative support environment. 3. Experience using email Excel Word and common software applications.
Preferred Qualifications
1. Bachelors degree 2. Three years of part-time or equivalent experience working in a Call Center OR college Student Services environment. 3. Experience working with college software programs including Colleague student databases and online class scheduling tools. 4. Proficiency in a second language such as Spanish an East Slavic language and/or American Sign Language.
The primary function of this position is to assist persons inside and outside the College to obtain accurate and timely information regarding Admissions Financial Aid the Business Office academic programs schedules and other general College information. This position takes inbound calls emails and web chats and makes outbound calls as needed to follow up with prospective students applicants and other selected populations.
Duties
1. Answers phone calls and provides appropriate information regarding Admissions Financial Aid the Business Office programs schedules and general College information to students the community and College employees. 2. Serves as a representative of the College and demonstrates excellent customer service at all times to both internal and external constituents; minimizes the transfer of calls to other departments and personnel. Uses good judgment and appropriately manages escalated calls or recommends further escalation if deemed necessary. 3. Assists in obtaining and organizing accurate information for inclusion in the Colleges knowledgebase website and other Information Center resources. 4. Performs data entry as needed using information gathered via phone email and web chat. 5. Utilizes Colleague software the web and any other online resources needed to locate accurate information quickly. 6. Provides customers with technical support in accessing online student accounts and various A-B Tech websites. 7. Responds to questions and addresses customer concerns via email and live web chat. 8. Utilizes professional writing skills in updating various written materials and webpages including internal reference and training materials and a knowledgebase website. 9. Performs outbound calling to prospective students applicants and other targeted populations as needed. 10. Contributes to the College Vision Mission Values and RISE statement. 11. Supports workforce diversity in all its aspects. 12. Performs other duties as assigned.
Minimum Requirements
1. Completion of a certificate or completion of some college-level work for credit or Associate degree. 2. One year of part-time or equivalent experience providing direct customer service or working in an administrative support environment. 3. Experience using email Excel Word and common software applications.
Preferred Qualifications
1. Bachelors degree 2. Three years of part-time or equivalent experience working in a Call Center OR college Student Services environment. 3. Experience working with college software programs including Colleague student databases and online class scheduling tools. 4. Proficiency in a second language such as Spanish an East Slavic language and/or American Sign Language.
Required Experience:
Junior IC
