CAD System Administrator

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Motorola Solutions is solving for our never-ending pursuit to help keep people safe everywhere our ecosystem of technologies centers on safety and security. We build and connect technologies to help protect people property and places. Our solutions enable the collaboration between public safety agencies and enterprises that are critical for a proactive approach to safety and security.

We unify voice data video and analytics in one integrated ecosystem to enable individuals businesses and communities to work together in more powerful ways. Our solutions help people make better decisions act confidently and be their best in the moments that matter. Bring your passion potential and talents to Motorola Solutions and connect with a career that matters.

The Command Center Solutions and Services team delivers solutions and maintenance services to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission and enable them to respond faster with smarter and safer decisions.

The projects contained in the Command Center portfolio include large Statewide Regional and major Municipal Public Safety Applications (CAD Mobile Records Management Crime Analysis and Jail) Emergency Call Handling/Next Gen 911 solutions Asset Management Solutions and other applications used in the Command Center.

Our foundational principle is an unwavering focus on the customer. This customer-centric approach guides every decision strategy and innovation aiming to understand meet and exceed customer needs. We strive to be a trusted partner invested in their long-term success. This commitment requires continuous listening proactive problem-solving and delivering exceptional value and service at every customer touchpoint.

Job Description

The CAD (Computer-Aided Dispatch) System Administrator is responsible for the administration maintenance security and high availability of the organizations mission-critical Public Safety systems including the Motorola PremierOne (P1) Computer-Aided Dispatch (CAD) platform. This role supports a 24/7/365 emergency communications environment and ensures system reliability CJIS compliance and operational continuity.

The position requires strong hands-on experience in virtualized infrastructure container platforms database administration and managing vendor-supported CAD systems within a high-availability environment.

Core Responsibilities & Qualifications:

• Administer and support the Motorola PremierOne (P1 CAD) application environment.

• Maintain 24/7 operational readiness for CAD mobile RMS interfaces and supporting infrastructure.

• Manage and support virtual infrastructure using VMware vSphere.

• Administer containerized services running on Red Hat OpenShift.

• Perform system monitoring performance tuning and capacity planning.

• Coordinate with Motorola and third-party vendors for system upgrades patches and issue resolution.

• Maintain high-availability configurations failover clusters and disaster recovery replication.

• Administer and maintain backend databases supporting CAD operations.

• Implement and maintain CJIS-compliant security controls.

• Participate in on-call rotation for after-hours support.

• Document system configurations procedures and change management activities.

• Lead process improvement initiatives and perform root-cause analysis to enhance workflow efficiencies and system performance.

• Manage and troubleshoot enterprise hardware and software specifically Microsoft Windows Server SQL Server and public safety applications (CAD/Mobile).

• Develop and execute customer operations policies while formulating long-term strategies for technical operational excellence.

• Cultivate productive alliances with customers and end-users to ensure technical support is tailored to specific operational needs.

• Proactively troubleshoot and resolve issues related to hardware network and third-party components ensuring rapid resolution and minimal downtime.

Ideal Candidates:

The ideal candidate will have the following experience qualifications and location.

• Reside in the Greater Plantation FL area.

• 3 years of hands-on experience supporting Motorola PremierOne (P1).

• Familiarity with CAD integrations including Records Management Systems (RMS) Mobile Data Terminals (MDTs) 911 call handling systems and GIS/mapping services.

• Experience managing CAD application servers middleware and service layers.

• Experience with Microsoft SQL Server or Oracle Database Administration.

• Advanced experience administering Microsoft Windows Server and/or Red Hat Enterprise Linux.

• Strong troubleshooting skills in high-pressure environments.

• Ability to support systems during active public safety incidents and severe weather events.

• Effective communication with dispatch personnel command staff and vendors.

• Strong documentation and change management discipline.

• A proactive approach to risk mitigation and system resilience.

• Understanding of CJIS Security Policy requirements.

This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $100000-$110000

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Required Skills:

• High School diploma Bachelors degree in Computer Science Information Technology and Public Safety experience.

• 5 years of experience supporting Mission-Critical Systems required.

• Must be able to obtain a background clearance as required by our government customers.
  

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Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.