Director of IT Enterprise Applications

SmartBear delivers application integrity for modern tech stacks ensuring continuous measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation API lifecycle management and observability capabilities. With integrations across the SDLC it sets a new quality standard for application delivery teams.

SmartBear is trusted by more than 16 million developers testers and software engineers across 32000 organizations including 75% of the largest financial institutions and industry leaders such as Adobe JetBlue and Microsoft. SmartBears best-loved brands include Swagger TestComplete Reflect QMetry Zephyr and more. As stewards of a collaborative open source community SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at or follow us on LinkedIn X and Reddit.

At SmartBear you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers driving go to market strategies supporting operations building products or enabling teams your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.

Director IT Enterprise Applications

Reports to: CISO

• Leads the strategy architecture and delivery of SmartBears enterprise applications ecosystem including ERP CRM HRIS and GTM platforms.
• Partners cross-functionally to translate business priorities into scalable secure and high-impact technology solutions.
• Manages and mentors a high-performing IT Applications team while remaining hands-on in solving complex challenges.

About the Role

• Define and execute the vision strategy and multi-year roadmap for SmartBears enterprise application landscape ensuring alignment with business objectives and global IT strategy.
• Act as a strategic partner to senior leaders across Sales Finance Marketing People & Culture and Operations translating business needs into scalable high-impact technology solutions.
• Serve as the solution architect across SmartBears enterprise ecosystem ensuring seamless integrations and data flows between platforms such as Salesforce NetSuite BambooHR Marketo and other GTM systems.
• Lead large-scale enterprise application initiatives including new implementations system upgrades platform migrations and complex cross-functional programs from strategy through execution.
• Oversee post-merger integration efforts for enterprise applications driving system rationalization consolidation and migration into SmartBears standard platforms while minimizing business disruption.
• Establish and maintain architectural standards integration frameworks data governance practices and best-in-class delivery methodologies.
• Manage day-to-day ownership of enterprise applications ensuring reliability performance security compliance and continuous improvement.
• Champion user enablement training adoption and change management to maximize business value and system ROI.
• Lead mentor and develop a high-performing IT Applications team fostering a culture of accountability collaboration and continuous improvement.
• Operate as a player-coach stepping in hands-on to troubleshoot resolve critical issues and drive execution when needed.

We are looking for you if you have

• 10 years of progressive IT experience including 5 years leading enterprise applications in a complex global environment.
• Proven success defining enterprise application strategy and acting as solution architect for large-scale cloud-based platforms and integrations.
• Deep hands-on experience with Go-to-Market systems including Salesforce Marketo CPQ and Customer Success platforms.
• Strong expertise with cloud ERP solutions (NetSuite preferred) API-driven integrations middleware platforms (Boomi preferred) and data architecture.
• Demonstrated experience leading large cross-functional IT programs vendor partnerships and post-acquisition system integrations.
• Strong business acumen with the ability to connect technology decisions to financial outcomes and operational efficiency.
• Excellent communication stakeholder management and executive-level influence skills.
• A hands-on roll-up-your-sleeves leadership style with the ability to balance strategic thinking and tactical execution.

Why you should join the SmartBear crew

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work collaborate and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically the whole person.
• We celebrate our differences in experiences viewpoints and identities because we know it leads to better outcomes.

Did you know

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville MA with offices across the world including Galway Ireland Bath UK Wroclaw Poland and Bangalore India.
• Weve won major industry (product and company) awards including B2B Innovators Award Content Marketing Association IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit qualifications and business needs. We do not discriminate on the basis of race color religion sex national origin age gender disability veteran status sexual orientation or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart open driven accountable and curious.

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