Student Fees Coordinator, HE
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Job Location:
Yearly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
About EDU
EDU is an ASX-listed provider of tertiary education specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney Melbourne Brisbane and Adelaide:
Australian Learning Group (ALG): VET provider for international students. Learn more aboutALG.
Ikon Institute of Australia (Ikon): HE provider for domestic and international students. Learn more aboutIkon.
About the role
An exciting opportunity exists for an experienced Student Finance Coordinator HE to lead and coordinate student finance operations across higher education programs. The role oversees fee administration government reporting (including TCSI and FEE-HELP) and payment processing ensuring accuracy compliance and efficiency.
Responsible for supervising Student Finance Officers and managing team workflows this position ensures all finance activities are completed on time and to a high standard. The role also contributes to process improvement reporting enhancements and compliance initiatives supporting operational excellence and a seamless student experience.
Key Responsibilities:
Student Fee Management
- Support the Student Administration Manager HE in:
othe development review and publication of the annual Schedule of Fees and course pricing updates to ensure alignment with regulatory and institutional requirements.
oMonitoring verifying and maintaining the accuracy of tuition fee and FEE-HELP data across systems such as Student Management System (SMS) TCSI and other related financial platforms - Track FEE-HELP loan limits and proactively notify students approaching their maximum thresholds
- Monitor overdue student accounts and coordinate reminder follow-up and escalation processes in accordance with policy and service standards
- Authorise the issuance of Intention to Report (ITR) and Intention to Cancel (ITC) notices for non-payment of fees and initiate student enrolment cancellations where appropriate and in compliance with legislative requirements
- Monitor and ensure accurate application of student scholarships verifying eligibility and compliance with institutional policy and scholarship conditions
Review and approve the following applications and financial record changes in accordance with institutional policies and legislative requirements:
oRefund and remittal of fees applications
oPost-commencement and post-census administrative adjustments to student financial records
o Payment extensions and revised payment arrangements
o Changes to payment plans or frequencies
o Alterations to payment types including transitions between FEE-HELP and upfront payments or vice versaOversee the accurate processing documentation and record-keeping of all approved financial adjustments to student accounts
Student Support and Communication
- Provide clear and accurate information to students regarding their financial obligations payment options and refund outcomes
- Oversee the handling of complex or escalated student finance enquiries ensuring consistent and policy-compliant responses.
- Collaborate with internal teams to ensure student financial information is accurately reflected across systems and communications
- Promote transparency and consistency in all student finance communications.
- Oversee the Student Finance team in supporting the Student Experience team to ensure students receive accurate consistent and timely advice regarding tuition fees payment schedules financial obligations and key financial deadlines.
- Supervise and mentor Student Finance Officers ensuring accuracy consistency and adherence to service standards.
- Coordinate daily workflows allocate tasks and oversee performance outcomes.
- Provide ongoing training and guidance to support team development and operational efficiency.
- Foster a culture of accountability collaboration and continuous improvement
- Prepare analyse and present financial and compliance reports on tuition fees payment status FEE-HELP utilisation and outstanding accounts.
- Review student fees and TCSI data to identify discrepancies risks and process inefficiencies.
- Collaborate with internal relevant teams to improve data accuracy and streamline workflows across systems.
- Contribute to projects that enhance efficiency data integrity and student service quality in student finance operations
- Develop and maintain documentation for student finance procedures policies and process maps
- Support internal and external audits by maintaining accurate records and ensuring compliance with reporting standards
Education Experience & Skills
- Bachelors degree in Business Administration Education or a related field (or equivalent experience)
- Minimum 3 years experience in student finance or higher education administration.
- Strong understanding of FEE-HELP HESA and TCSI reporting requirements.
- Proven ability to manage complex financial data and compliance processes.
- Leadership experience with the ability to mentor and coordinate a small team.
- Excellent organisational analytical and communication skills.
- High attention to detail and accuracy in financial data management.
- Proficiency in Student Management Systems and Microsoft Office 365.
- Ability to work collaboratively with multiple stakeholders and meet strict deadlines.
Why Join us
A supportive team - When you work with us youre not just a team memberyour part of a supportive community that lifts each other up values every contribution and thrives on mutual respect.
Career progression- Here youll find an environment where your ideas matter your growth is prioritized and youre empowered to do your best workbecause when we succeed we do it together
A positive and fun work environment- Work should be more than just a jobit should be an experience you enjoy!
Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things and whats better than breakfast
Training and Development opportunities - Professional development allowance available to invest in your future & help you stay at the forefront of your field
Diversity & Inclusion- We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people culturally and linguistically diverse people people with disabilities sexually and gender diverse people and individuals of all ages.
Next Steps:
Apply online or send your resume and cover letter to Only applicants with the right to live and work in Australia will be considered. Shortlisted candidates will be notified.
We look forward to receiving your application and potentially welcoming you to our team!
Required Experience:
IC
