Apprentice Planning Officer (Responsive Repairs)

Apprentice Planning Officer

• Closing Date - Monday 11th May
• Assessment Day - Early June2026
• Final Stage Interview - June 2026

Role Overview

You will be supporting the Planning Officers with the effective planning and co-ordination of the repairs service. To maximised productivity ensuring appointment are made and kept and right first time across our in-house operational resource. Sustaining a strong customer focus ensuring service standards aremaintainedto increase customer satisfaction.

Whatyoullbe doingas an Apprenticeat Great Places....

• Proactively manage repairs for in house operatives to maximise productivity and reduce/recover out of target jobs.
• Ensure appointments are made and kept within agreed service standards and KPIs keeping customers informed with any changes to the schedule withina timelymanner.
• Schedule jobs based on priority skill set availabilitylocationand customer needs utilising relevant contractors whenrequired.
• Update housing management and scheduling systems with accuracy in record keeping in real time.
• Point of contact for colleagues for repair related queries ensuring effective use of the telephony system for both inbound and outbound calls with a professional manner.
• Maintain a strong customer focus to promote excellence in customer satisfaction and enable first time fix resolution wherever possible.
• Working to support the wider planning team as and whenrequired

What We are looking for.......

• A commitment to providing excellent customer service
• A team player who brings a positive helpful attitude
• Someone who is flexible and adaptable
• A good listener who takes pride in detail and follow-through
• Someone open to learning and developing their skills and experience
• Someone whodemonstratesInitiative

Whatyoullneed.

• Curious can-do attitude and a desire to make a difference
• Commitment to completing your apprenticeship and engaging with the Growing Greatness development programme
• Excellent written and verbal communication skills
• Keen eye for detail and good organisational skills
• GCSEs (or equivalent) in English and Maths at Grade C/4 or above would be beneficial
• Comfortable using Microsoft Office tools (Outlook Word Excel)
• Ability to work as part of a team as well as using your own initiative and time management skills to deliver tasks on time
• Commitment toobserveandcomply withall policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy Health and Safety Policy and Safeguarding Policy

How we support youand your career atGreat Places....

• A fully accredited apprenticeship/ qualification plusadditionalshort qualifications to aid in your development
• Full equipment to help you perform best at your role
• Dedicated time each week for studying and learning
• Mentorship and line management from senior professionals
• A warm inclusive team where your ideas and growth matter
• Opportunities to shadow across the business and contribute to the social housing sector
• Access to our Growing Greatness talent programme including workshops networks and development activities
• Support from our Emerging Talent and Development Specialist which will include reviewscheck-insand the opportunity to discuss your progress

INDMED

Great Places Housing Group exists to improve the lives of the people living in our 25000 homes across the North West and Yorkshire. We are much more than just a landlord providing a wide-range of services and promoting partnership work to create vibrant sustainable communities.

You can find details of our story our vision and our values here.

At Great Places we are committed to using inclusive hiring embracing diversity and difference we enrich our teams with varied perspectives drive and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities backgrounds and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.

We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process please reach out to our recruitment team at.