TechOps Platform Manager

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

London/Cardiff/UK Remote 75000 - 95000 Incentive Awards tied to your performance Benefits

Our TechOps team

Were looking for a technically-driven and systems-minded TechOps Platform Manager to lead our Platform area. TechOps sits within Monzos Security collective and is responsible for ensuring every Monzonaut has the tools access and technology they need to do their best work. The Platform team is the technical backbone of TechOps building the observability resilience and technical foundations that give Monzo confidence in the internal tools and platforms Monzonauts rely on every day. This means understanding how our enterprise tooling estate is performing ensuring its built to scale and having the right standards in place to change safely and consistently.

In this role youll lead and develop a team of specialists set the technical direction for how our platforms are monitored strengthened and evolved and build the operational depth that allows Monzo to grow with confidence. This is a role where youll build as much as you manage growing capabilities in line with what Monzo needs and when it needs it and shaping the strategy and tooling to get there.

Youll play a key role by...

• Leading coaching and developing a team of platform specialists actively supporting their career progression and fostering a culture of technical excellence and systematic thinking
• Setting the direction for our monitoring alerting and reporting capabilities working with your team to give the business increasing visibility into platform health performance and usage
• Defining the governance standards and guardrails for how configuration changes are made across the SaaS estate and enabling your team to implement and uphold them
• Building resilience scalability and high availability into core enterprise tools and platforms developing redundancy and failover mechanisms over time
• Owning the strategy for IT asset systems and their integrations ensuring accurate and trusted data on hardware and software assets across the business
• Owning the technical approach to legal hold and eDiscovery processes working closely with Legal teams and guiding your team in the day-to-day operation
• Driving automation to reduce manual toil improve consistency and enable confident changes at pace
• Collaborating with the wider TechOps management team to align on ways of working share best practice and collectively strengthen how the department operates
• Partnering with Security teams to ensure platform governance aligns with security controls & standards
• Scaling platform standards and capabilities to work across regions and time zones as Monzo grows globally ensuring your team can support an increasingly distributed organisation

Wed love to hear from you if

• You have proven experience leading a platform engineering IT operations or SaaS management team
• Youre a strong people leader with a track record of coaching developing and retaining technical talent
• You have technical experience with SaaS platform management configuration and security
• You have experience building or managing monitoring observability and alerting capabilities
• You have a strong understanding of operational resilience automation and systems integration
• You have experience working closely with Security Compliance or Legal teams on technical controls and processes
• Youre comfortable with automation tooling and platforms (e.g. Torq Airtable or similar)

Desirable skills

• Experience with office infrastructure including networking power and physical environment technology
• Experience with enterprise platforms such as Google Workspace Slack Notion Okta Meraki or similar
• Experience with IT asset management platforms and integrations with MDM or financial systems
• Hands-on experience with eDiscovery tooling and legal hold processes
• Experience building platform capabilities across multiple locations or regions
• Familiarity with infrastructure as code monitoring tools (e.g. Prometheus Grafana) or data analysis platforms
• Experience working in a fast-growing technology or financial services company

Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!

Whats in it for you

75000 - 95000 Incentive Awards tied to your performance Benefits

This role can be based in our London office but were open to distributed working within the UK (with ad hoc meetings in London)

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps

• 30 min call with the recruiter
• 30 mins call with the hiring manager
• 2 hours of technical and behavioural interviews

This process should take around 3-4 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

#LI-REMOTE #LI-OS1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage