Senior Case Manager

ABOUT US

Sanctuary for Families is New Yorks leading service provider and advocate for survivors of domestic violence sex trafficking and related forms of gender violence. Every year Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse and work to end gender violence through three key strategies: direct services outreach and training and systems-change advocacy. Our services are available in 12 locations throughout New York City.

POSITION OVERVIEW

The Senior Case Manager for the EMPOWER Center will provide comprehensive case management support for survivors of commercial sexual exploitation (CSE) and sex trafficking. Launched in 2020 the EMPOWER Center is a collaboration between NYC Health Hospitals and Sanctuary for Families. By integrating medical social and legal services EMPOWER provides holistic services to people with any experience in the sex trade to help them lead healthy and independent lives. The EMPOWER Center is looking for a senior case manager that will utilize a trauma informed approach to promote clients right to self-determination and provide services in a manner that emphasizes safety respect and dignity. They will provide strengths-based guidance and work to resolve barriers to achieving self-sufficiency.

RESPONSIBILITIES

• Balance a caseload of 10-20 clients with flexibility for more with experience providing comprehensive case management support to enhance safety and well-being for survivors of commercial sexual exploitation and sex trafficking.
• Collaborate effectively with the EMPOWER Centers multi-disciplinary team comprised of medical mental health legal and social work providers and a lived experience expert especially for shared clients.
• Connect with staff across departments and external agencies as needed for client care and to expand their network of support.
• Conduct screening interviews with potential clients and referral streams to help assess needs and eligibility for services.
• Complete intakes with eligible clients and present to the EMPOWER team determining clients need for public benefits housing employment legal representation medical treatment mental health support education childcare wellness opportunities peer support and economic empowerment.
• Assess immediate needs of clients during initial session and make appropriate referrals both within and outside of Sanctuary for Families to enhance stability.
• Guide clients in identifying personal and professional goals highlighting their strengths and educating them on options based on their personal interests.
• Create personalized plan with clients adjusting as necessary over time to achieve their case management goals spanning areas including advancing their education and employment securing safe housing obtaining parenting support connecting with medical mental health substance treatment and legal providers joining support groups with other survivors and learning life skills.
• Assist clients with obtaining benefits for which they are eligible such as but not limited to SNAP cash assistance Fair Fares SSI/SSDI OPWDD and childcare vouchers.
• Advocate on behalf of clients to reduce systemic barriers to accessing care by providing accompaniment to social service agencies joining virtual appearances with external providers and writing advocacy letters for court-mediation and to secure necessary social services when appropriate.
• Support clients with children in their care/household to navigate school systems and connect with relevant resources.
• Prepare requests for educational and financial assistance grants on behalf of clients.
• Provide supportive and compassionate crisis intervention when needed through suicide risk assessments and safety planning and address level of risk in clients lives by conducting lethality assessments.
• Monitor ongoing system changes that affect service provision on the city state and national level and adjust service provision as necessary.
• Maintain accurate and up-to-date case records document all services provided using Sanctuarys Service Tracking System and compile data for monthly reports.
• Perform administrative support tasks and department or agency related duties/special projects as directed by team members.

• Bachelors Degree required.
• Experience or interest in working in direct services on issues of gender violence is a strong asset as is social work coursework.
• Preference for at least two (2) years experience in the social services field ideally in some of the following areas: intensive case management for low-income populations who have experienced multi-generational poverty and adverse childhood experiences street outreach for homeless populations shelter and low-income housing options substance treatment foster care and ACS systems cognitive and developmental disabilities crisis intervention for high medical needs navigating law enforcement and the criminal justice system working with individuals involved with gangs knowledge of DV and gender-based violence intricacies and/or understanding of commercial sexual exploitation/sex trafficking.
• Understanding of and ability to work with people of diverse national ethnic cultural religious and socioeconomic backgrounds.
• Familiarity with issues of trauma violence prevention and victimization.
• Interest in working within trauma informed holistic model to center survivor voice experience and expertise.

Knowledge and Skill Requirements

• Fluency in both English and Spanish required.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Self-motivated and eager to learn with a proactive and independent approach to tasks and responsibilities.
• Attention to detail and capacity to work in a fast-paced environment.
• Ability to collaborate and maintain strong linkages with EMPOWER Team the Legal Clinical and Economic Empowerment departments within Sanctuary for Families and partner agencies.
• Familiarity with Microsoft Office including Outlook Work and Excel.

Budgeted Salary: $30.98 - $34.22 per hour (annualized base salary $56384 - $62283); based on experience pursuant to wage scale in accordance with collective bargaining agreement

Work position is Full-time (standard 35 hours/week); Hourly/Non-Exempt

Work schedule is currently Hybrid; must be able to meet job location schedule obligations

Benefits:

• Health Dental and Vision Insurance
• Employer-paid life insurance
• Employer retirement contribution
• Paid time off (Holidays Vacation Personal Sick)
• Generous Leave Policy
• Flexible spending account / Health savings account
• Student loan assistance
• Tuition reimbursement program
• Gym reimbursement program
• Wellness program and rewards

Sanctuary for Families is a welcoming workplace. All qualified applicants will be afforded equal employment opportunities without discrimination because of race creed (religion) color sex national origin sexual orientation military status age disability predisposing genetic characteristics marital status or domestic violence victim status and other categories protected under Federal New York state or New York city laws.

Survivors of gender-based violence are strongly encouraged to apply.