About Anthropic

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

About the role

Anthropics services partner ecosystem is a critical channel for bringing Claude to enterprise customers worldwide. Firms like Persistent Slalom Ahead DXC and Genpact represent a fast-growing segment of specialist and regional SIs whose reach vertical depth and delivery capacity are essential to scaling Claudes enterprise footprint. Managing this tier well requires rigor repeatability and a team that can drive meaningful joint outcomes across a broad portfolio of partners.

Were looking for a Manager of Partner Account Management to lead the team of Partner Account Managers responsible for a cohort of our services partnerships. Youll coach and develop a team of PAMs shape the operating model for how we engage the tier and build the programs playbooks and measurement systems that let us scale with quality. Youll work closely with partnerships leadership sales product and customer success to ensure this group of partners are equipped to win and deliver transformative AI solutions for their clients.

This role sits at the intersection of team leadership partner strategy and operational execution. Youll stay close enough to the work to engage directly with partner leadership when it matters while investing most of your time in making your team and the broader tier more effective over time.

Responsibilities:

Team leadership and development

• Lead coach and develop a team of Partner Account Managers covering a group of Anthropics services partners
• Set clear expectations goals and operating standards; hold the team accountable to partner revenue pipeline and program outcomes
• Hire and retain exceptional talent; build a team culture grounded in rigor partnership and care for Anthropics mission

Program and operating model

• Shape the tiers operating model: how PAMs plan with partners run QBRs forecast track partner health and prioritize their time across a portfolio
• Partner with the broader SI program to adapt tier structure benefits and requirements to partner dynamics
• Build and evolve playbooks that help PAMs recruit onboard activate and grow partners consistently

Enablement and partner success

• Work with enablement product and solutions teams to ensure partners have the training certifications and technical resources they need to build and deliver production-grade Claude solutions
• Identify gaps in partner readiness and drive cross-functional investment to close them
• Ensure consistent quality of partner engagement across the team

Cross-functional leadership and insights

• Collaborate with sales partner operations marketing legal and finance to remove friction and accelerate joint outcomes
• Surface partner market and product insights to inform Anthropics broader partner strategy and roadmap
• Represent the business in partnership leadership forums

You may be a good fit if you have:

• 10 years of experience in partner sales channel sales alliances or partner management at a technology company
• 3 years managing partner-facing teams including senior individual contributors
• A track record of driving revenue through SI or consulting partner channels consistently meeting or exceeding targets
• Experience building or scaling partner programs tier structures enablement playbooks and operating cadences in a fast-growing environment
• Strong commercial acumen; comfortable coaching your team through complex deals partner negotiations and multi-stakeholder enterprise sales cycles
• Experience managing a portfolio of partners at scale (rather than a small number of top-tier strategic accounts) and a view on how to drive leverage across a wide partner base
• Excellent analytical skills; fluency with partner KPIs dashboards and using data to drive team and program decisions
• Outstanding communication and relationship-building skills from partner practitioners to senior executives both externally and internally
• Comfort with ambiguity and a track record of creating structure in emerging programs
• Willingness to travel to support partner relationships and joint customer engagements
• Interest in AI and a commitment to Anthropics mission of building safe beneficial AI systems

Strong candidates may also have:

• Direct experience working with or at specialist / regional SIs similar to this group of partners (e.g. Persistent Slalom Ahead DXC Genpact and comparable firms)
• Experience in AI cloud platforms or other high-growth technology categories where partner enablement and technical differentiation are critical
• Experience managing partner teams across multiple geographies and cultures
• A background that spans partner management and adjacent disciplines such as direct enterprise sales partner sales or alliances strategy
• Experience standing up or scaling a partner tier or program from early stage to mature operations
• A point of view on how AI is reshaping the SI ecosystem and how Anthropic should engage specialist and regional partners differently from hyperscale GSIs

Logistics

Minimum education: Bachelors degree or an equivalent combination of education training and/or experience

Required field of study:A field relevant to the role as demonstrated through coursework training or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams remember that Anthropic recruiters only contact you some cases we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money fees or banking information before your first day. If youre ever unsure about a communication dont click any linksvisit for confirmed position openings.

How were different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage:Learn aboutour policyfor using AI in our application process