Mitigation Coach
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Job Location:
Granite Falls, WA - USA
Yearly Salary:
$ 55000 - 65000
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
Reports To: General Manager or Owner
Company Overview:
Join the leading restoration team to help us be THE differencemaker in the communities we serve while delivering exceptional results. We are a purposedriven business focusing on our Vision Mission Values and Paul Davis 10 Serving Basicsthis is how we win.
Our Mission: To provide opportunities for Great People to deliver Best in Class Results
Our Values: Deliver what you promise. Be Direct with Respect for the individual. Have pride in what you do. Practice continuous improvement. Do what it takes to win.
The Mitigation Coach will also support operational objectives related to cycle time scorecard compliance customer experience and departmental readiness. They will also partner with leadership and Project Manager to maintain a highperforming welltrained mitigation department capable of handling residential and commercial losses while spending a significant amount of time in the field coaching and evaluating technicians.
- Assign technicians to appropriate levels based on skills certifications and performance.
- Manage the 90day new hire progression process.
- Communicate technician career paths and hold team members accountable to their development.
- Conduct monthly performance and behavior reviews with documentation.
- Identify staffing needs three months in advance based on volume.
- Manage technician hiring onboarding training and termination.
- Maintain a balanced mix of Helpers Technicians Leads and Senior Leads to support workload.
- Evaluate and coach technicians on documentation (RMS MICA Encircle 1224 hr reports).
- Ensure ProAssist is used on every customer visit.
- Support morale accountability and technician engagement.
- Maintain equipment inventory through RMS tracking.
- Investigate missing equipment and ensure proper field handling.
- Forecast procurement needs based on projected volume.
- Ensure all drying equipment is serviced cleaned and maintained per manufacturer guidelines.
- Oversee truck loading supply readiness and vehicle maintenance schedules.
- Ensure weekly moisture meter calibration checks are completed and documented.
- Support overall mitigation performance metrics: cycle time quality scorecard compliance customer satisfaction.
- Strong understanding of drying science (psychrometrics air movement dehumidification).
- Proficiency with MICA Encircle RMS and moisture meters.
- Ability to scope losses write work orders and oversee proper equipment installation.
- Knowledge of fire water storm mold and environmental safety practices.
- Experience training and coaching technicians in the field.
- Knowledge of OSHA PPE usage and jobsite safety.
- IICRC Water Restoration Technician (WRT)
- IICRC Applied Structural Drying (ASD)
- IICRC Fire & Smoke Restoration Technician (FSRT)
- IICRC Odor Control (OCT)
- OSHA10 or OSHA30
- First Aid / CPR
- Selfmotivated positive leadership style
- Strong work ethic and teamoriented mindset
- High emotional intelligence empathy and communication skills
- Strong problemsolving and planning abilities
- Thrives in a fastpaced performancedriven environment
- Customerfocused professional and reliable
- Comfortable holding team members accountable
- Ability to work in various indoor and outdoor conditions
- Use of proper PPE when required
- Standing walking bending squatting climbing stairs
- Lifting up to 50 pounds
- Frequent field presence minimal overnight travel
- Salary: $55000$65000 per year based on experience
- Medical Dental and Vision Insurance
- 401(k) with company match
- 12 Paid Holidays
- Company Chaplaincy Services
- Flexible PTO and sick days
- Access to Paul Davis University
- Leadership development and oneonone mentorship
- Structured training in the Paul Davis Way
- Companyprovided cell phone and technology
- Opportunity for longterm career growth and advancement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
About Company
If your property has experienced damage from a recent storm, a flood, water or fire, the expert restoration contractors from Paul Davis got you covered!
