Service Level Agreement (SLA) Supervisor, Telecom

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions from construction to drops to fulfillment. TAKs ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams distributors and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.

We are seeking an experienced Service Level Agreement (SLA) Supervisor to join our team in Wisconsin. In this role you will assist the Construction Manager and team for the aerial and underground construction business. Responsibilities will include administrative functions preparing reports customer service and all other duties as needed by the department.

Why TAK

• Full Time
• Paid Weekly
• Compensation: $100K - $120K annually DOE
• Full Benefits Package (Medical Dental & Vision)
• Company provided vehicle laptop & phone
• Paid Time Off
• 401(k) with Company Match!
• 25K Company Paid Life Insurance
• Independent Work & Team Collaboration
• Career Development & Advancement Opportunities!

The Role

• Weekly field visits to ensure projects are following safety quality control and service level agreement (SLA) standards (/- 50% annually)
• Drive projects through systems to assist with SLA goals and requirements
• Meet metrics set by leadership 85% for SLAs for all projects
• Understanding and defining permit intervals for each project/region
• Identifying and overcoming challenges related to restricting SLA achievements
• Serving as an assistant to multiple project managers back office admins and crews in order to meet service level expectations
• Other duties as assigned

• 5 years of experience in telecommunications with a focus on drop bury operations
• Minimum 5 years of leadership experience
• Prior knowledge or experience with achieving multiple service level agreement (SLA) Metrics
• Prior experience managing subcontractor partners
• Open to a variety of schedules; evenings and/or weekends as needed
• Ability to travel daily; up to 50% annual travel some overnight stays as needed
• Ability to read and understand maps drawings and diagrams for project build process
• Excellent customer service time management problem-solving and troubleshooting skills
• Ability to learn and utilize software systems
• Able to meet metrics set by leadership 85% for SLAs for all projects
• Ability to communicate effectively with internal and external customers
• Ability to travel open to a variety of schedules; nights and/or weekends as needed
• Ability to lift and carry up to 50lbs as needed
• Ability to complete work outdoors in tight spaces and elevated by bending reaching twisting climbing and working while standing
• Ability to safely work and navigate various terrains and job sites
• Must provide a valid government-issued photo ID for verification; a drivers license is required if the role involves driving
• Passing of all pre-employment requirements (MVR Background Check Drug Screen)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time with or without notice subject to applicable law.

TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability genetic information protected veteran status or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting