• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

Customer Experience & Operations Coordinator

• Respond promptly to new leads via phone text and email
  
  
• Schedule in-home appointments for the sales team
  
  
• Follow up consistently on unbooked stalled or not yet leads
  
  
• Reach out to customers to confirm details next steps or appointments
  
  
• Support referral and repeat-customer outreach
  
  

• Accurately track where every lead originates
  
  
• Maintain clean CRM data with no missing lead sources
  
  
• Update lead status as it moves through the pipeline
  
  
• Ensure follow-up is completed and documented
  
  

• Assist with home shows community events and local initiatives
  
  
• Capture lead information accurately at events

• Assist with basic QuickBooks hygiene (income/expense entry deposit tracking)
  
  
• Help confirm deposits and send payment links when needed
  
  
• Support the owner with follow-ups scheduling help and administrative tasks
  
  
• Keep office systems and records organized
  
  

• Leads are contacted quickly and followed up consistently
  
  
• Appointments are booked reliably each week
  
  
• Event and community leads are followed up within 2448 hours
  
  
• CRM and lead source data is accurate and usable
  
  
• Customers feel informed and taken care of
  
  

• MondayThursday: 9:30 AM 3:00 PM
  
  
• Friday: 9:00 AM 1:00 PM
  
  

• Ownership: Taking responsibility and following things through
  
  
• Responsiveness: Customers never wonder whats next
  
  
• Integrity: Clear communication and doing what we say well do
  
  

• 2 years in a customer-facing scheduling operations or coordination role preferred
  
  
• Strong phone and written communication skills
  
  
• Organized detail-oriented and persistent with follow-up
  
  
• Comfortable asking for next steps and handling light money-related conversations
  
  
• QuickBooks experience is a plus but not required
  
  
• Experience in home services construction or trades is a plus
  
  
• Able to work independently and take ownership
  
  

• $25$30/hour depending on experience
  
  
• Performance-based bonus opportunity
  
  
• Paid training
  
  
• Part-time role with growth potential
  
  

Floor Coverings International is the#1mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400000 customers give us an average 4.8 star rating. Thats a big reason why were growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Floor Coverings International Corporate.