Patient Support Training, Associate Director

Job Description

General Summary:

Vertex Pharmaceuticals is seeking a Patient Support Training & Development Associate Director to join the North America Commercial Field Training (NACFT) organization. The Associate Director will report to the Director of US Patient Support Training and will focus on improving the proficiency and effectiveness of our US patient-facing teams across the Vertex product portfolio. Ability to work in hybrid capacity or on site required.

Key Duties and Responsibilities:

• Develop and execute onboarding training programstoensurethat the Patient Support teamsare trainedcertified expertsin Vertex productsandPatient Supportprocesses and education

• Partner withPatient SupportOperationsleadershipmarketing and other cross-functional teamstodevelop training strategy andrecommend solutionsto drive business outcomes and knowledge skills and competencies of patient-facing teams

• Leverage adult learning principles to identify design and deliver innovative learning experiences across modalities (in-person virtual hybrid on-demand)

• Lead the processes associated with the Communications Review Committee (CRC) procurement and strategic sourcing vendor management activities budget management

• Identifyand engage internal or external experts asappropriate to deliver topic-specificexpertise

• Develop metrics and evaluation tools to measure training impact report on trends and analyze opportunities for learning initiatives

• Support the development of cross-functional US Commercial training workshops and programs including product launches New Hire POAs and national business meetings

• Continuouslyseekand supportnew approachespracticesand processes to improve the efficiency of training services offered

• Perform other duties as assigned

Knowledge and Skills:

• Ability to develop and deliver both traditional and modern training methods (mentoring/coaching programs virtual training on-the-job or in classroom training e-learning courses scenario-based application workshops etc.)

• Proven communication skills with a well-developed ability to efficiently and productively communicate both verbally and in writing

• Ability to influence collaborate and interact effectively with multiple key stakeholders across teams to align on objectives and provide consistent training direction

• Demonstrated excellence in project management and effectively managing multiple projects/priorities including budgeting and actual spend against budget is required

• Proven ability to work within a Learning Management System (LMS)

• Ensure that all training programs are consistent with and supporting of company legal regulatory and compliance guidelines

• Proven ability to motivate and engage adult learners

• Skillful team player able to develop rapport and credibility with key stakeholders

• Ability to work independently and on a team; positive team-focused approach is essential

• Experience with and ability to use Microsoft Office and associated tools (Word Excel PowerPoint)

• Ability to travel as needed

Education and Experience:

• Bachelors Degree required. MBA or relevant Masters degree preferred

• 5 years of experience in the pharmaceutical/biotech industry

• 3 years commercial patient services training experience (in field or training role)

Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this Hybrid-Eligible role you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertexs Policy on Flex @ Vertex Program and may be changed at any time.

#LI-Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry ethnicity disability veteran status genetic information sexual orientation marital status or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager or contact Talent Acquisition at