ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Direct and coordinate activities of all personnel.
• Establish and maintain effective lines of communication with the client management and personnel regarding work schedules and both distribution and coordination of materials.
• Prioritize and manage all departmental activities in accordance with set procedures and schedules.
• Establish and maintain effective working relationships with coworkers managers and clients.
• Monitor performance according to agreed-upon standards and take necessary action to communicate/assist/advise in order to maintain service levels.
• Perform duties in an efficient professional and courteous manner.
• Ensure activities meet client requirements for quality management and timeliness.
• Monitor and report on activities discipline performance etc. as required.
• Handle the decision process for hiring terminating promoting and evaluating all Office Services personnel.
• Pursue professional development of skills and knowledge necessary for effective performance of your role.
• Assist all personnel when necessary.
• Monthly reporting of billing employee hours and departmental analysis to client and company management.
• Recognize and solve problems affecting services including schedules staff and quality.
• Develops customer service policies and procedures to ensure consistent customer service and satisfaction.
• Manage staff training conflict resolution team building and morale.
• Approves time off requests and arranges coverage.
• Counsels employees on work-related issues or questions.
• All duties as assigned.
• Must assist in providing services in all service lines in addition to primary role.

JOB REQUIREMENTS & QUALIFICATIONS:

5-7 years of relevant experience preferably in a service industry

High school graduate or equivalent (GED)

Proficient with Microsoft Excel PowerPoint and Word

Valid drivers license

Copier/fax/FedEx and postage machine knowledge

Good interpersonal skills

Excellent communication and organizational skills

Familiarity and ability to operate all equipment as necessary

Outstanding punctuality/attendance record

Knowledgeable of postal regulations and mailing procedures

Ability to handle multiple tasks

C&W Services is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.