Inside HVAC Technical Support Engineer

Lennox (NYSE: LII) Driven by 130 years of legacy HVAC and refrigeration success Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox we win as a team aiming for excellence and delivering innovative sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team members contributions and offers a supportive environment for career development. Come stay and grow with us.

This is a full-time support career opportunity that provides moderately complex technical assistance to dealers contractors and field sales personnel to resolve system issues. This role is an excellent opportunity for an experienced commercial field technician with rooftop unit expertise to transition into a corporate office environment while continuing to apply advanced technical and troubleshooting skills. In this position you will support field technicians by handling incoming calls related to unit start-up diagnostics and technical troubleshooting. Youll collaborate with a team of senior technicians to help resolve complex issues and provide high-level technical guidance to industry professionals in the field. This opportunity offers the chance to step away from daily travel and field service demands while maintaining a strong connection to the industry in a role that provides an outstanding work/life balance.

Duties include but are not limited to:

• Provide troubleshooting and installation assistance for HVAC/R equipment.
• Diagnose issues with refrigeration circuits components and controls to guide callers to the appropriate resolution.
• Provide technical documentation to contractors engineers and other personnel.
• Guide callers to the appropriate field personnel if first-hand attention is required.
• Document call information in the call-tracking database in case additional follow-up is required.
• Identify and help implement process improvements.

• High school diploma or equivalent experience required. At least 2 years of related technical consulting experience.
• Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
• Strong knowledge and experience in the installation and service of HVAC/R equipment.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Strong analytical and troubleshooting skills.
• Ability to handle and prioritize multiple technical requests.
• Proficient in Microsoft Office Suite.
• Experience with SAP preferred.

Compensation: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $65600 to $86100 annually. Factors that may affect starting salary include geography/market and the skills education experience and other qualifications of the successful candidate.

Employees in this role are also eligible for abonus in accordance with the terms of the Companys applicable plan.

Benefits:Subject to applicable eligibility requirements the following benefits are offered for this role: tuition reimbursement; medical dental and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire and subject to applicable eligibility requirements new employees in this role also receive up to: 12 days paid time off 2 paid well-being days 1 paid volunteer day 12 paid holidays and 3 floating holidays per year.

Our Culture: At Lennox our Core Values of Integrity Respect & Excellence are ingrained in the organizations fabric. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team members contributions. As an equal opportunity employer we are committed to recruiting developing and retaining talented individuals from diverse backgrounds ensuring that everyone has the opportunity to succeed and contribute to our continued growth. At Lennox youll take pride in our brands knowing you are part of something special. Come stay and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time with or without notice subject to applicable law.

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