General Manager

Location: The Beach Club Fitness - Minneapolis MN

Pay Transparency: Base Salary of $85000 - $90000 Annually Up to $20000 in Annual Bonus Potential;Minimum rates may vary based on local wage laws. Pay depends on factors including site location specialty certifications work experience and other business needs.

Role and Responsibilities

The General Manager is an important leadership position and will be responsible for the oversight of fitness center. The General Manager is responsible for carrying out Active Wellness commitment to service its members in the best fitness environment possible with the friendliest staff most educated trainers cleanest facility most ethical business practices and state of the art equipment. This person is responsible for achieving club objectives by developing a quality environment meeting or exceeding financial projections overseeing ancillary sales and meeting or exceeding new membership and retention goals. The General Manager will be responsible for overall supervision of team members and facility management to provide the best experiences for our members as well as a financially successful club. Serve as a role model and direct and manage the day-to-day operations of a clubs fitness programming in a way that realizes the companys mission and core values.

Specific Responsibilities:

Staff Management:

• Cultivate and lead a positive team-centered work environment that delivers on company goals.
• Hire train manage and develop a high quality team of fitness professionals in a way that enables them to reach their full potential.
• Review and evaluate staff performance constructively on a regular basis through informal and formal performance management mechanisms.
• Create communication mechanisms for staff that enables two-way dialogue and provides them with timely and accurate information pertaining to company and club goals programs promotions and policies.

Department Operations

• Manage an efficient fitness department whereby day-to-day operations run smoothly company-wide policies are followed consistently and problems are resolved in an effective and timely manner.
• Create staff schedules that guarantee there is appropriate coverage by the fitness team.
• Maintain and process all paperwork associated with members staff or club operations completely and ensure information is entered in the appropriate systems accurately.
• Administration and processing of all semi-monthly online timesheets and employee payroll.

Member Relations

• Ensure superior customer service by sustaining a culture through leadership and example wholly committed to listening to members and guests understanding their needs and exceeding their expectations.
• Create and deepen relationships with members and enhance their sense of belonging and community within the club.
• Work with the sales team to integrate members into the club in a timely manner.
• Develop systems that deal with member issues proactively and in a timely professional manner.
• Sincerely acknowledge members and guests.
• Be professional in your personal presentation.
• Use a professional and friendly communication style to enhance our members and guests experience.
• Be aware of and meet specific member and guest needs.

Staff Training and Management

• Ensure the fitness team takes an active role in keeping current in their fields and are well trained and knowledgeable about their jobs the company and our services promotions and business practices so that they can provide members and guests with consistent and accurate information.
• Educate and train the fitness team on company and department programs.
• Ensure that all members of the fitness team keep current with the appropriate certifications (i.e. PT CPR/AED) they need for their job and maintain all paperwork associated with those certifications.
• Train staff and create systems that ensure they are embracing and following our Service Standards.
• Cross train staff so that they are always ready and available to help members and guests no matter what their job.
• Achieve financial performance results through the generation of ancillary service revenues expense control and member retention.

Ancillary Services

• Oversee ancillary service programs and ensure that the programs are safe provide quality experiences for members meet members expectations and goals and achieve revenue goals.
• Know your competition and use that information to make suggestions or changes that enable your club to be best in class.

Member Retention

• Develop and implement member communications initiatives that increase member retention satisfaction and participation in revenue producing services.

Continuous Improvement

• Monitor evaluate and continuously improve operations programming and financial performance by interacting with members and staff listening to their feedback and ideas and analyzing key metrics and data.

Qualifications and Education Requirements

• 5 years of management experience in hospitality/fitness or related industry.
• Communication skills management skills customer service oriented results-oriented basic computer skills ability to multitask and experience in leading a team.
• Must be detail-oriented organized and highly responsive with a commitment to customer service
• Strong verbal communication skills
• Basic computer skills customer service skills results-oriented ability to multitask and commitment to the fitness industry
• 4-year college degree or equivalent education and experience.
• CPR First Aid Certified AED
• Proof of citizenship or legal status

Physical and Working Conditions

• Ability to take the responsibility for the health andsafety for others
• Ability to stand for several hours; ability to lift 20 lbs
• Fitness club environment.
• Must follow OSHA and Active Wellness safety standards

Benefits

• Health Dental and Vision Insurance (Full Time)
• Health Flexible Spending Account (Full Time)
• Paid Time Off (Full Time)
• Parking & Transit Flexible Spending Accounts
• 401(k) (Eligible after 1 year of service 1000 work hours)
• Legal Support Plan
• Employee Assistance Program & Mental Health Support Service
• Complimentary Club Membership and Discounts on Active Products (where applicable)

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Active Wellness LLC is an equal opportunity employer