IT Product Analyst

About Clayton Utz

Clayton Utz is one of Australias leading law firms known for its commitment to excellence innovation and collaboration. We invest in our people and in the technology that supports the delivery of outstanding legal services to our clients. Our Information Technology (IT) team plays a central role in driving that investment forward.

About the Role

We are currently recruiting for an IT Product Analyst to join our IT team in Sydney on a full-time permanent basis. This is a newly created growth opportunity that will play a central role in enhancing the firms enterprise applications and delivering workflow solutions that make a real difference to how we work.

This is a hands-on role that sits at the intersection of technology and business improvement. You will design and build workflow automations support and configure key firm platforms and collaborate with a variety of stakeholders across the business to turn operational needs into practical efficient solutions.

If you thrive on solving problems improving processes and getting beneath the surface of enterprise systems this role is for you.

What You Will Do

• Design configure and maintain workflow and automation solutions across firm platforms identifying opportunities to replace manual processes with efficient rule-based alternatives.

• Provide second-level application support for firm business systems managing system configuration user access workflows and day-to-day administration.

• Support platform upgrades and enhancements by reviewing release notes assessing system impacts and assisting with license administration and governance.

• Assist in documenting business processes functional requirements and solution designs working closely with project managers technical teams and business stakeholders.

• Analyse existing workflows and processes to identify improvement opportunities and support the delivery of workflow-driven technology initiatives.

• Prepare and execute system test plans support UAT and identify defects and usability issues.

• Monitor platform updates feature releases and vendor roadmaps evaluating new capabilities and recommending improvements to how the firm uses its systems.

• Contribute to a culture of continuous improvement by sharing knowledge developing documentation and proactively identifying ways to enhance system capability and operational efficiency.

What You Will Bring

• 35 years experience in application or helpdesk support systems configuration or similar IT roles.

• Tertiary qualifications in IT Computer Science or a related field or relevant certifications in business analysis automation platforms or product administration will be highly valued.

• Familiarity with workflow systems rule-based automation and process automation tools with the ability to spot opportunities for improvement.

• Strong analytical and problem-solving skills with the ability to translate business needs into practical technical solutions.

• The ability to explain technical concepts in plain language to both technical and non-technical audiences and to produce high-quality documentation including process diagrams and functional specifications.

• A collaborative team oriented approach with the ability to build effective working relationships within a cross-functional environment.

• A naturally curious and adaptable mindset towards learning new technologies and process automation.

Why Clayton Utz

At Clayton Utz you will join a firm that values innovation collaboration and professional development. You will have the opportunity to work on meaningful technology initiatives that directly support the delivery of legal services in a supportive and collegiate team environment.

When you join us youll enjoy:

• Access toprofessional development programsand career growth opportunities.

• The tools to perform your role to your best ability withworld-class infrastructureand resources to keep your skills sharp and ahead of the curve includingleading AI platform Harvey.

• A focus onhealth and wellbeing withinitiativesto support your physical and mental health includinglifestyle and gym membership discountsvia our partnership with AIA Vitality.

• Acollaborative and inclusive culturethatcelebrates diversityand fosters belonging.

• Up to26 weeks paid parental leave with flexibility over two years plus paid superannuation.

• The option topurchase up to 4 weeks of additional leaveannually.

How to Apply

We prefer to work directly with candidates if you are interested in this role please click the Apply button or contact the consultant details below for more information. Clayton Utz is an inclusive employer that supports flexible work arrangements please feel free to discuss your flexibility needs with the recruiter for this role.

Consultant Contact Details

Accessibility and Inclusion

We are committed to making reasonable adjustments to provide a positive barrier-free recruitment process. Do you require any support or reasonable adjustments to complete your application If so please contact the recruiter via the above telephone number or via email to .

For more information on Clayton Utz please visit or follow us on LinkedIn here.

Agency submissions

Clayton Utz does not accept agency submissions unless the agency is specifically contacted by a member of the Clayton Utz Recruitment Team. Please do not forward candidate profiles or resumes to Clayton Utz partners hiring managers or other employees - this will not constitute as an introduction to the firm and Clayton Utz will not be liable for a fee.