OKTA L3 SME – Identity & Access Management
Job Location:
Hourly Salary:
Posted on:
Vacancies:
Job Summary
Job brief
We are looking for an experienced OKTA L3 SME based in Poland to provide advanced technical support and subject matter expertise for a global OKTA platform. You will act as an L3 escalation point resolve complex incidents and support platform configurations in a 24x7 global IDAM support environment.
Shift: UK hours / Collaboration across APAC EMEA and NA regions
Poland (Remote / Hybrid major cities such as Warsaw Kraków Wrocław)
Band - 7
Full-time / Permanent
Responsibilities
- Act as L3 escalation for complex OKTA incidents and service requests.
- Troubleshoot and resolve advanced MFA SSO and authentication issues.
- Perform OKTA administration including policies groups and application configurations.
- Handle P1/P2 incidents and contribute to root cause analysis and problem management.
- Support deployment upgrades maintenance and patching of OKTA AD/LDAP agents.
- Participate in major incident management calls (P1/P2) as the IDAM representative.
- Manage daily incidents and service requests including policy changes and group updates.
- Perform IP whitelisting management and maintain CMDB records for OKTA-related services.
- Manage OKTA mastered lists approver lists admin access and service account lifecycle and attestations.
- Provide hypercare support for new criteria changes and upgrades.
- Support audit compliance and access review activities and maintain SOPs and technical documentation.
- Mentor and support L2 OKTA administrators.
