(Canada) Process Engineer (Internship)

PointClickCare

Job Location:

Mississauga - Canada

Monthly Salary: $ 35 - 45

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thats founder-led and privately held we empower our employees to push boundaries innovate and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400 integrated partners our platform serves over 30000 provider organizations making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development ensuring our employees have the resources to innovate and make a lasting by Forbes as a top private cloud company and honored as one of Canadas Most Admired Corporate Cultures we offer flexibility growth opportunities and meaningful work.

At PointClickCare we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity productivity and thoughtful decision-making. By integrating AI tools into our daily workflows collaboration is enhanced outcomes are improved and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare so it doesnt just survive it learn more about PointClickCare check out Life at PointClickCareand connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include but not limited to onboarding team events semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include but not limited to weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Hybrid 2 days - Toronto or Mississauga required for eligibility

On-Call rotational shift required for eligibility

Newly graduated and eager to make a difference solve complex problems and deliver next level solutions
This internship might be the right opportunity for you.

About the team:

The Service Delivery Management team part of SaaSOps supports PointClickCare Engineering by guiding teams on best practices to improve software delivery quality and speed. They oversee change management and incident response fostering consistent standards and collaboration across the organization.

The Service Delivery Management Organization Focuses specifically on incident response preparedness and reliability enablement across the SDLC.

Job Summary:

As a Process Engineer you will be a borderless change agent and champion of good engineering culture and excellent. You will help engineering teams build operate and scale reliable cloudbased systems across PointClickCares SaaS platform. You will bring strong technical judgment operational excellence and a systems thinking mindset to prevent incidents lead incident response and drive production readiness across our services.

In this role you will partner cross-functionally with software engineering SRE architecture and SaaS operations teams to strengthen reliability through modern SRE practices including chaos engineering post-incident learning risk-aware change enablement and readiness assessments. Youll help engineering teams deliver software with greater safety faster recovery and less operational toil enabling teams to ship quickly without compromising reliability.

Key Duties and Responsibilities:

Act as Incident Commander during events impacting SaaS availability ensuring a scientific approach to troubleshooting and resolution as well as clear stakeholder communications

Be a champion for post-mortem culture by leading blameless incident retrospectives identifying systemic root causes and improvement opportunities.

Facilitate our change enablement practice partnering with engineering teams to optimize velocity and production risk when composing infrastructure and software change planning.

Identify and execute on opportunities to reduce operational toil automate manual processes or make our processes leaner while empowering teams and reducing cross-team dependencies

Lead Chaos Engineering activities to promote incident preparedness among engineering teams

Skills and Qualifications:

Bachelors degree in Computer Science Engineering or equivalent experience (Completed or in Final year)

Familiarity with cloud infrastructure and CI/CD pipelines (Azure networking Kubernetes SQL etc.)

Experience with multiple programming and scripting languages such as Bash Java T-SQL Terraform/Helm Python and TypeScript

Knowledge of monitoring and observability tools and the ability to interpret data and logically hypothesize probable failure modes (AppDynamics Prometheus ELK etc.)

Strong analytical skills in root cause analysis debugging and technical/system-level problem solving

Experience facilitating or leading technical teams

Ability to articulate complex technical concepts clearly to diverse audiences both verbally and in written formats

Ability to effectively interface with AI use context and perform prompt engineering to support day to day work

Familiarity with Agile DevOps SRE ITIL platform engineering or Scrum practices

Ability to build and present insightful data visualizations using any BI tool or language

$35 - $45 an hour

Contract - 9 month
Internship -9 months

#Hyrbid

#Canada
#Internship

#MG-LI1

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact emailprotected should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position your information is processed and stored with Lever in accordance with Levers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team: emailprotected

PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Intern