Customer Solution Engineer

About the Company

Our customer is a global leader in providing network solutions and digital technologies to the Shipping Industry.

With a strong international presence across more than 30 countries and a workforce of over 1500 employees the company supports clients across sectors such as maritime energy and humanitarian services. The organisation combines deep field engineering expertise with cutting-edge capabilities in cyber security IT infrastructure cloud enablement and connectivity.

The business is committed to innovation collaboration and creating an environment where employees can develop and thrive while delivering high-impact solutions to customers worldwide.

Role Overview

As part of the global Customer Solution Engineering (CSE) team you will act as the key representative in Japan supporting customers and internal stakeholders in designing and delivering tailored technical solutions.

The CSE team focuses on understanding customer requirements and translating them into scalable commercially viable solutions. You will work closely with Sales Engineering Product and external partners to develop and position solutions that meet customer needs.

Once solutions are agreed you will ensure a smooth transition to Delivery and Operations teams for implementation and ongoing support.

Key Responsibilities

• Partner with Sales and Business Development teams to develop and execute digital solution strategies for target accounts

• Support technical and commercial discussions with customers identifying needs and proposing appropriate solutions

• Design and execute proof of concepts (PoCs) to demonstrate both technical capability and business value

• Drive solution development internally across Engineering Product Pricing and other relevant teams

• Prepare high-quality technical proposals including solution design architecture and customer presentations

• Develop high-level solution architectures aligned with customer requirements and business objectives

• Create tailored technical and commercial proposals particularly in areas such as cybersecurity IT infrastructure cloud and IoT

• Support customization of solutions including managed services system integration and third-party offerings where required

• Engage and coordinate with external vendors and partners when necessary

• Provide market and customer insights to support ongoing product and solution development

• Support urgent customer requirements outside standard working hours when required

Qualifications & Experience

• Bachelors degree in Engineering Computer Science or a related field (or equivalent experience)

• 23 years of experience in presales solution engineering or technical consulting roles

• Strong understanding of cybersecurity networking connectivity (including SD-WAN) IT/IIoT and managed services

• Proven ability to design solutions and translate technical requirements into customer-focused proposals

• Experience in proposal development solution architecture and customer presentations

• Fluent in both Japanese and English (essential)

• Experience in sectors such as maritime energy government or infrastructure is advantageous

• Valid passport and willingness to travel internationally

Skills & Competencies

• Strong teamwork and collaboration skills across cross-functional and international teams

• Customer-centric mindset with the ability to balance technical and commercial considerations

• Excellent communication skills with the ability to clearly articulate complex technical concepts

• Analytical and solution-oriented approach to problem-solving

• Ability to operate both strategically and hands-on in a dynamic environment

• Well-organised with strong time management skills

• Comfortable engaging with large complex organisations and multiple stakeholders

• Self-motivated and able to work independently

• Open to sharing knowledge and contributing to team development

• Able to work effectively across different cultures and time zones

Whats on Offer

• Opportunity to work in a leading international technology and managed services environment

• Flexible hybrid working model including home office options

• Exposure to global projects and international collaboration

• Structured training and development programs

• Access to professional learning platforms

• Inclusive and diverse working culture

• Regular employee engagement and social activities