Legal Intake Manager

Pay: $85000.00 - $125000.00 per year

Why This Is a Great Opportunity

• Lead a critical front-end department that directly shapes client experience and case outcomes
• Step into a high-visibility management role with real influence over team performance systems and service quality
• Join a fast-growing legal organization where strong leaders can make an immediate impact
• Opportunity to improve processes elevate client retention and drive measurable KPI performance
• Strong compensation full benefits and long-term growth potential in a dynamic environment

Location: This is a fully on-site position in Miami Lakes FL Monday through Friday with occasional additional in-person trainings that may be scheduled on weekends with advance notice.

Note: Must have legal experience be fluent in English and Spanish and have proven people management experience in a performance-driven environment.

About Us We are a fast-growing high-accountability law firm committed to delivering outstanding service and results for our clients. Our team is collaborative driven and mission-focused and we believe strong leadership innovation and compassion go hand in hand. Confidential Employer.

Job Description

• Lead and mentor the intake team and support staff in a fast-paced legal environment
• Set team goals monitor performance and provide regular coaching and feedback
• Develop and improve standards for screening referrals case review and intake processes
• Oversee centralized intake operations and collaborate with leadership across departments
• Build and enforce systems policies procedures and productivity standards
• Establish and track monthly KPIs for team and individual performance
• Monitor client service quality and resolve escalated issues promptly and professionally
• Communicate with at-risk clients to improve retention and maintain trust in the firm
• Conduct performance reviews and implement improvement plans when needed
• Audit files and documentation for quality consistency and compliance
• Prepare reports on team productivity case status and operational performance
• Analyze trends and implement strategies to improve efficiency and service
• Support training leadership development and cross-functional collaboration

Qualifications

• Proven management or supervisory experience
• Legal background required
• Personal injury experience strongly preferred
• Strong leadership organizational and communication skills
• Experience with KPI tracking coaching and quality control
• Proficiency in Litify and Microsoft Office Suite
• Fluent in English and Spanish
• Reliable professional and team-oriented

Why You Will Love Working Here

• Your leadership will directly impact client experience and team success
• You will join a collaborative culture that values accountability and growth
• This is a strong opportunity for a legal operations leader who wants visibility and influence
• The firm offers meaningful career growth within a rapidly expanding organization
• Strong benefits and support resources help create long-term stability and success

JPC-904

Job Type: Full-time

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Requirements: Must-haves: Bilingual Spanish 1 yrs law firm experience experience in management or supervisory role.

• Nice to haves:

• Additional context: Relocation- No. Packages - No

• Salary Bands:

  • 5 to 7 years: $85000 to $100000

  • 8 to 10 years: $100000 to $115000

  • 10 years: $115000 to $125000

Submission Email: Name / Nayma: ;

Quick Recruiter Reference

On-site Miami Lakes intake leadership role managing legal intake staff KPIs client escalations and process improvement. Needs legal management experience bilingual English/Spanish and strong people leadership. PI strongly preferred.

Recruiters Submission: To submit cancel - Legal Intake Manager - Ward Law Group - JPC 904 - Source

**New Job Order Alert**

• Client job title: Legal Intake Manager

• Location: Miami Lakes FL

• On-site hybrid remote: On-site

• Experience: 1

• Good fit job titles/keywords for candidates: Legal Intake Manager Intake Manager Intake Department Manager Legal Operations Manager PI Intake Manager Client Intake Manager Intake Supervisor Personal Injury Intake Manager

• # of hires needed: 1

• Open or not to recruiters on TE: NO

• Job posting strategy (bottom of package details):