Technical Service Manager Printing, Packaging & Labeling Industry

POSITION:

Technical Service Manager - ENG#757
Printing Packaging & Labeling Industry

JOB CATEGORY:
Manufacturing - Production

INDUSTRY:
Manufacturing - Production

LOCATION:
Chicago IL
Relocation Expense Provided

JOB LINK: $95K - $105K - Based on Experience

BENEFITS:
Full Benefits Package

QUALIFICATIONS:
Although Individual are encouraged to apply the Ideal candidate with the following experience will only be considered.

Requirements for Technical Service Manager

• Bachelors degree in Chemistry Printing Technology Engineering or a related technical field (preferred).

• Proven experience working with packaging materials and inks in a manufacturing or production setting

• Demonstrated success in resolving technical issues related to packaging printing or ink performance

• Experience receiving and responding to direct customer feedback regarding product performance and quality

• Hands-on involvement working with cross-functional teams (R&D Sales Operations Manufacturing) to implement technical solutions

• Strong understanding of current trends technologies and advancements in the packaging and inks industry.

• Must be US Citizen or Authorized to Work in the United States

SKILLS:
Skills and Abilities Required for Technical Service Manager

• Strong problem-solving and analytical skills with the ability to diagnose and resolve complex technical issues.

• Excellent communication and interpersonal skills with a customer-first mindset.

• Ability to build and maintain trusted relationships with key stakeholders.

• Effective project management and organizational skills

• Collaborative approach with the ability to work across cross-functional teams

• Leadership capability to mentor and guide technical or field service personnel

• High level of adaptability and responsiveness in dynamic production environments

• Detail-oriented with a commitment to continuous improvement and technical excellence

Preferred Skills:

• Experience with color management systems (e.g. X-Rite)

• Understanding of lamination coating and post-print converting processes

• Familiarity with regulatory compliance and environmental standards related to inks and coatings

CAREER OPPORTUNITY:
Executive Human Resource Service is a provider of workforce solutions offering a range of services to help businesses find and retain top talent is privileged to present an exciting opportunity with a manufacturing company that is one of the largest suppliers to the printing packaging and labeling industries worldwide. The company operates 180 sites in 40 countries across the globe.

With a strong presence in the market and a commitment to innovation the company is continuously expanding its product portfolio and customer base. As part of their growth strategy they are seeking a highly skilled and experienced Technical Service Manager to join their team in Chicago IL.

If you are a highly motivated and experienced Technical Service Manager looking for a new challenge we encourage you to apply for this exciting opportunity with our client. We offer competitive salary and benefits packages and a dynamic work environment where you can grow and advance your career.

Career Opportunity For Technical Service Manager
As the Technical Service Manager you will be responsible for overseeing technical service and support for the companys printing packaging and labeling products. This includes managing a team of technical service engineers ensuring timely and effective resolution of customer issues and providing technical expertise to internal and external stakeholders.

• Lead and manage technical support activities for wide web flexographic printing customers.

• Conduct on-site troubleshooting ink optimization and product performance evaluations.

• Plan and execute press trials product introductions and technical audits.

• Collaborate with R&D Sales Manufacturing and Regulatory teams to deliver tailored solutions.

• Develop and implement technical service strategies that support customer retention and growth.

• Serve as the primary technical point of contact for key customer accounts.

• Mentor and support technical representatives and field service personnel.

• Maintain accurate technical documentation service reports and communication logs.

• Ensure compliance with all safety environmental and regulatory standards.

Thank you for taking the time to share this information with your business colleagues. Any inquiries will be held in the strictest confidence. I look forward to hearing from you soon.

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