Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned.

• Establish and govern Endpoint Lifecycle Management (ELM) practices to ensure efficient and comprehensive monitoring and management of client endpoints throughout their lifecycle.
• Implement and administer endpoint management solutions aligned with ELM practices and organizational security controls to centrally manage and secure client endpoints.
• Create maintain and apply endpoint configuration profiles to ensure consistent and standardized configurations that comply with organizational security controls.
• Design build and maintain deployment and updating processes for client endpoint operating systems and software.
• Maintain managed software catalogs to ensure users have self-service access to trusted vetted and up to date software.
• Streamline ELM processes through integration automation and continuous improvement activities.
• Design and administer the server OS and application components of the organizations ELM and assigned 3rd party software solutions.
• Administer client operating systems.
• Research and implement new or unused client operating system features.
• Administer Tier-2 directory and policy objects in alignment with security and configuration standards for enterprise domain services.
• Implement and administer Virtual Desktop Infrastructure (VDI) solutions ensuring their availability reliability and secure operation.
• Manage virtual desktop images templates and pools.
• Align virtual desktop offerings with the business and instructional needs of the organization.
• Monitor and continuously improve the performance stability security and usability of VDI solutions.
• Design and administer the server infrastructure and server OS components of the organizations VDI solutions.
• Participate in the departments Vulnerability Management program to regularly identify assess prioritize and remediate security weaknesses across infrastructure systems and endpoints in collaboration with IT and business stakeholders.
• Maintain a roadmap of prioritized projects and a portfolio of active projects using the departments process for managing projects.
• Enable telemetry of log event and behavioral data by integrating endpoints with Security Information and Event Management (SIEM) systems.
• Provide escalated support for responsible systems and processes.
• Establish and manage the access processes and documentation needed to enable pre-escalation support and collaborate with pre-escalation support teams on additional support opportunities.
• Maintain documentation for processes standards and configurations to ensure consistency and continuity in operations.
• Stay up to date on relevant technology changes recommend and implement new features in accordance with change management controls.

Non-Essential Functions and Responsibilities

• None.

Minimum Qualifications

Education and/or Experience Requirements:

• Bachelors degree in Information Technology Computer Science or related field or equivalent work experience.
• 5 years of experience implementing and administering endpoint management solutions Microsoft System Center Configuration Manager (SCCM) preferred.
• 3 years of experience implementing and administering Virtual Desktop Infrastructure (VDI) solutions Citrix VDI administration preferred.
• Experience administering client operating systems including but not limited to Microsoft Windows and macOS.
• Experience administering enterprise domain services objects for endpoints.
• Strong analytical investigative and troubleshooting abilities.
• Excellent communication collaboration and documentation skills.

Licenses Certifications and Other Requirements:

• Microsoft Certified Endpoint Administrator or similar relevant certification preferred.
• Citrix Certified Virtualization Associate or similar relevant certification preferred.
• Jamf Certified Tech or similar relevant certification preferred.

In evaluating candidates for this position Fox Valley Technical College may consider a combination of education training and experience which provides the necessary knowledge skills and abilities to perform the duties of this position.

Work Environment

• Work will be completed in a hybrid environment both in person and virtually.

Work environment may change based upon college needs.

Physical Requirements

• Sitting: This role requires extended periods of sitting while performing tasks and utilizing computer systems.
• Mobility: While much of the work is desk-based occasional mobility may be necessary for attending meetings office tours or events within the workplace.
• Fine Motor Skills: This role may need precise hand movements or manual dexterity for activities such as writing on a whiteboard demonstrating experiments or using instructional technology like computers.
• Repetitive Motions: Capacity to perform repetitive motions such as typing without discomfort or injury.
• Communication: Clear verbal and written communication skills are essential for interacting with employees candidates and stakeholders both in-person and through electronic means.

EOE/ADA Statement

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA) FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Nothing in this job description limits managements right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.