Gift Shop Manager

The Bruce Springsteen Center for American Music is a nonprofit organization dedicated to preserving and celebrating the life music and cultural impact of Bruce Springsteen and the broader story of American music. With an annual operating budget of nearly $5 million the Center is entering an exciting new chapter.

On June 7 2026 the Center will open its permanent 30000 square-foot building open to the public providing daily access to its archives exhibitions and educational programming. The Center anticipates welcoming more than 50000 visitors annuallyapproximately 160 guests per dayrequiring a strategic customer-focused operation at the onset.

Position Summary:

We are looking for a professional customer-service-oriented store manager to oversee daily retail and ticket operations at our gift shop. As a Gift Shop Manager you will be responsible for maintaining high operational and organizational standards. You will be responsible for training new staff/volunteers and creating a welcoming environment for customers and staff members.

Our ideal candidate should be motivated by customer satisfaction and be willing to work to improve satisfaction scores and create a better overall experience. You should be an excellent communicator and have leadership skills. Candidates should also have interpersonal de-escalation and problem-solving skills.

This is anin-person on-campus non-remote positionbased in West Long Branch NJ.

For more information about the Center please visit.

Duties and Responsibilities:

Key Responsibilities:

• Manage daily activities including opening/closing ticketing cash-handling deposits and end of day reconciliation.
• Train schedule and motivate employees fostering a positive work environment.
• Monitor stock levels order products and create appealing organized product displays.
• Address customer complaints resolve issues and ensure a high-quality welcoming shopping experience.
• Maintain shop cleanliness and ensure safety protocols are followed.
• Collaborate with BSCAM staff on shop promotions and special events.
• Create visually appealing displays that align with exhibitions and programs.
• Responsible for sales performance and operational metrics budgeting and reporting.
• Maintain and update the product catalogue using Shopify POS.
• Ensure compliance with POS policies procedures and loss prevention.
• Other duties as assigned.

Physical Requirements:

• Ability to stand and walk for up to 8 hours daily.
• Ability to lift up to 30 pounds.
• Ability to use a ladder to reach high items.
• Ability to bend to reach lower items.

Minimum Qualifications:

• Previous retail experience.
• Strong communication and interpersonal skills.
• 2 years of experience using Shopify.
• Proficiency in inventory management ticketing software POS systems.
• Ability to work flexible hours including evenings and weekends.
• Basic financial insight for handling cash budgets and reporting.
• Interest in supporting our cultural and non-profit mission.

Preferred Qualifications:

• Retail leadership or supervisory role.
• Knowledge of Tessitura.

Questions regarding this search should be directed to:

Barbara Santos at or

Note to Applicants:

Required Experience:

Manager