Vice President, Technology Operations

Eastdil Secured is the global real estate investment bank that uniquely combines commercial real estate and capital markets expertise. We provide truly independent advice with the mission to drive value for our clients through creative actionable ideas and flawless execution. Our knowledge-driven team is comprised of remarkable people who are seamlessly connected across all levels and geographies merging experience expertise and resources to deliver the best strategies from around the globe. With a focus on serving our clients we thrive on collaboration to execute the worlds most dynamic transactions.

At Eastdil Secured we seek individuals who have theexpertise integrity and dedication needed to drive meaningful impact for our clients. We hire and advance based on merit and actively engage talent with diverse backgrounds and perspectives fostering a culture of creativity and innovation throughout our company.

The VicePresident Technology Operations serves as the operating executive to the CTO responsible formanagingthe Technology Operating System across Infrastructure Applications Product Security Data and PMO.

This role exists to remove the CTO as the day-to-day integrator and escalation backstop ensuring renewals budgeting governance resilience and cross-functional executionoperatethrough durable control systems rather than executive intervention.

The outcome is predictable execution disciplined decision-making and measurable reduction in matters requiring direct CTO involvement.

Reporting & Authority Model

• Reports to Chief Technology Officer.

• Serves as delegated operating authority across the Technology Leadership Team.

• Operates as a peer-level integrator with authority delegated by the CTO; functional leadersretaindomain accountability.

• Can enforce operating discipline and standards across senior technology leaders.

• Coordinates commercial posture and renewal preparation but does not hold final commercial authority.

• Escalatesdecisions requiring executive judgmentnot operational clean-up.

Primary Mandate: Technology Control Systems

Vendor Renewal Operating System

• Maintain forward-looking renewal calendar with vendor tiering.

• Standardize executive-ready renewal packets andapprovalrouting.

• Coordinate Security Risk Finance Legal and functional inputs.

• Enforce timeline discipline toeliminatelast-minute escalations.

• Surface commercialtradeoffs clearlyfor executivedecision.

Escalation & Operational Stability

• Serve as first-line executive triage for cross-functional escalations.

• Establish owner and stabilization cadence within 2448 hours.

• Prevent unnecessary CTO involvement.

• Drive root cause andpreventiontracking toclosure.

• Ensure runbooks and documentation are updated post-incident.

Budget & Portfolio Discipline

• Own the technology budgeting runbook and forecasting cadence.

• Standardize inputs and executive narrative preparation.

• Run portfolio steering with milestone risk and decision tracking.

• Ensure tradeoffs are surfaced early and clearly.

Governance & Decision Hygiene

• Establish durable operating forums with clear charters.

• Maintain decision logs and action registers.

• Enforce escalation pathways and accountability.

• Reduce noise while increasing clarity and ownership.

BCP/DR & Resilience Discipline

• Co-own cadence with Security and Risk.

• Ensure recovery inventories and ownership remain current.

• Run exercises and track remediation to closure.

• Maintain audit and due diligenceevidencereadiness.

Secondary Mandate: Execution Acceleration

Automation as an Operating Discipline

• Ensure automation initiatives are prioritized against measurable operational friction.

• Require repeatable supportable patterns with documentation and ownership clarity.

• Ensure monitoring logging and auditability are embedded.

• Does not design automation workflows directly; ensures durability and alignment.

AI Enablement Support

• Partner with the CTO to operationalize AI initiatives through structured intake and prioritization.

• Supportenablementcadence and governance alignment.

• Translate pilots into production-ready supportable workflows.

• CTOretainsownership of AI strategy and direction.

Education and Qualifications

• 1220years in enterprise technology environments with ownership of operating cadence and governance.

Experience Skills and Competencies Required

• Experience at the VP / SVP / Head of Technology Operations level in multi-disciplinary technology organizations.

• Demonstrated successinreducing executive operational load through durable control systems.

• Experience in regulated or risk-sensitive environments (financial services or similar).

• High-accountability operator who drives closure without relying on formal reporting authority.

• Comfortable enforcing standards across senior technical leaders.

• Commercially aware; calm under escalation.

• Focused on measurable outcomes and repeatable mechanisms over heroics.

• Working knowledge of enterprise infrastructure SaaS security posture and resilience practices.

• Experience overseeing automation initiatives as an operating discipline.

• Familiarity with enterprise AI enablement in governed environments.

Deep coding experience enterprise architecture ownership AI research or model development or infrastructure subject matter specializationis notrequiredfor this role.

Measures of Success

• 60% reduction in renewals requiring direct CTO involvement.

• 50% reduction in operational escalations reaching the CTO.

• Predictable budget cycle with minimal executive rework.

• Governance forums produce documented decisions and clean logs.

• BCP/DR cycles occur on schedule with remediation tracked to closure.

• Automation initiatives measurably reduce recurring operational toil.

• CTO time shifts meaningfully toward enterprise value work.

Other Duties

Pleasenotethis job description is not designed to cover orcontaina comprehensive listing of activities duties or responsibilities that arerequired ofthe employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Eastdil Secured (ES) is an equal opportunity employer. All employment decisions are made without regard to any characteristic protected by applicable federal state or local law. ES will provide reasonable accommodations to applicants and candidates upon request consistent with applicable law. Applicants who require an accommodation to participate in the application or interview process should contact.

ES will not sponsor visas for these positions and will not hire individuals whose work eligibility is based on for example F-1 or other student visa addition not only must candidates be able to work in the United States without sponsorship when hired they must maintain the ability to work in the U.S. without sponsorship throughout their employment.

Required Experience:

Exec