Regional Manager Customer Success East (Remote)

Stryker

Job Location:

Columbus, NE - USA

Monthly Salary: $ 102600 - 171000

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Flexibility: Remote

The Regional Manager Customer Success leads a geographically distributed team of Customer Success professionals supporting Smart Cares largest and most strategic customers. This role owns customer outcomes across a defined region including adoption retention expansion and overall customer health. As a member of the Smart Care Go-to-Market team we aspire to sustain Strykers Smart Hospital Platform using approaches our customers rave about. We do this through clear communication exemplifying professionalism driving consistency and empowering customers.

What you will do:

Lead coach and develop a regional team of Customer Success Managers
Own customer health renewal readiness and expansion outcomes
Hire onboard and train high-performing customer success professionals
Partner with Sales Customer Excellence Technical Support Marketing and Engineering
Act as escalation point for critical customer issues within your region supporting team on customer and internal meetings as needed
Develop regional processes metrics and reporting

What you need:

Required:

Bachelors degree required
Minimum 8 years in customer success or account management with min 3 years leading teams mentoring and/or coaching
Ability to travel as needed (20%)

Preferred:

Healthcare industry and enterprise SaaS experience.
Excellent project management skills.
Demonstrated experience with customer success software tools and CRM systems.
Experience with Stryker Digital solutions
Demonstrated history of managing difficult customer situations with positive outcomes.

Posted April 21 2026

United States of America Pay Ranges:

USN: $102600 - $171000 USD Annual
US5: $107700 - $179600 USD Annual
US10: $112900 - $188100 USD Annual
US15: $118000 - $196600 USD Annual
US20: $123100 - $205200 USD Annual
US30: $133400 - $222300 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 20%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Required Experience:

Manager

Work Flexibility: RemoteThe Regional Manager Customer Success leads a geographically distributed team of Customer Success professionals supporting Smart Cares largest and most strategic customers. This role owns customer outcomes across a defined region including adoption retention expansion and ove...

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About Company

Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more

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