Creative Operations Lead

Role/ Department: Creative Operations Lead/Digital Marketing
Were evolving our Creative organization and investing in modern technology enabled operations that allow our teams to move faster work smarter and scale with impact. Were looking for a Creative Operations Lead to build and oversee the systems tools processes and operational frameworks that power our entire Creative function.

The Creative Operations Lead is a pivotal role responsible for the day to day operation of the Creative organization spanning technology management workflow orchestration financial oversight vendor management resource planning and governance.

Reporting to the Head of Creative you will establish the operational backbone of the Creative team ensuring projects move efficiently through the pipeline technology investments deliver value and processes are clear consistent and well-governed. Youll work closely with the Visual Identity Lead Designers Marketing partners and external vendors to create a frictionless scalable creative ecosystem.

The key responsibilities of the role include:
Lead Creative Operations
Build own and continuously improve the operational framework that supports all Creative functions.
Develop clear processes governance models and documentation that scale with team growth.
Establish KPIs and reporting structures to track efficiency throughput and quality.

Enable Technology & Modernization
Lead adoption and management of creative technology platforms including workflow automation AI tools and creative software.
Oversee Workfront configuration queue setup intake assignment and prioritization models.
Establish metrics and creative dashboards to drive optimization.
Identify opportunities for automation that improve speed and reduce manual effort.

Own Creative Workflow & Project Management
Ensure projects are assigned effectively resources are balanced and deadlines are consistently met.
Run daily Creative stand ups to ensure no issues in the priorities for the week.
Partner with creative leads to resolve bottlenecks and optimize cross functional collaboration.
Establish and maintain SLAs intake standards and review/approval workflows.

Budget Licensing & Asset Oversight
Manage Creative project budgets including software spend licenses subscriptions and production costs.
Oversee asset licensing renewals and compliance with usage rights.
Track operational expenses and forecast future needs.

Vendor & Partner Management
Manage relationships with external creative production and technology vendors.
Oversee procurement SOW creation resourcing decisions and quality control for outsourced work.
Ensure vendor partners meet standards budgets and delivery expectations.

Support Digital Asset Management (DAM)
Partner with the Visual Identity Lead to maintain and evolve the DAM platform.
Ensure assets are properly tagged organized versioned and governed.
Drive adoption and training across Creative and Marketing partners.

Governance Quality & Compliance
Create and enforce operational policies and governance frameworks.
Ensure adherence to compliance requirements including asset usage brand standards and regulatory considerations.
Support the conducting of audits and implement continuous improvements.

Skills/Qualifications:
8 years of Creative Operations Marketing Operations or Marketing Project Management experience
Deep familiarity with Workfront (or similar tools) including setup workflow design and administration
Strong command of the MS Office Suite
Strong understanding of creative processes across design copy production and advertising
Experience with creative technology platforms automation tools AI solutions and resource management systems
Proven ability to manage budgets vendor relationships and licensing agreements
Highly organized process oriented and governance driven
Excellent communication and influencing skills
Experience in financial services or regulated environments is a plus
Curiosity-driven exploration and proactive research into emerging tools and trends.
Technological agility with AI automation workflow and creative technology platforms.
Culture builder who models experimentation and innovation.
Systems-oriented problem solver focused on scalability and efficiency.
Clear communicator who can translate operational and technical concepts into value.
Continuous improvement mindset across processes and tools.

Working Model: Hybrid (#LI-Hybrid)
We have a balanced hybrid working model to ensure you get the flexibility you need and the successful candidate will spend their time between working in the office and working from home.

#LI-EA1