French Speaking Customer Support Agent

Consumer Credit Platform Braga Portugal On-Site

Join a global customer experience leader supporting a major European consumer credit and financial services platform used by thousands of customers for everyday financing solutions.

We are looking for French-speaking Customer Support Agent to assist customers with inquiries related to consumer credit services account management payments and financing solutions ensuring a professional and reliable customer experience.

This role is ideal for candidates who enjoy helping customers solving financial service inquiries and working in an international environment.

What Youll Do

• Assist French-speaking customers with inquiries related to consumer credit services and financing products
• Support users with account questions payments and platform access
• Handle requests through phone email or digital channels
• Update CRM systems with accurate customer information
• Provide professional empathetic and solution-oriented customer support
• Collaborate with internal teams to maintain high service quality

What Were Looking For

• C1/C2 French (mandatory)
• Good communication and problem-solving skills
• Customer-oriented mindset
• Comfortable using digital tools and CRM systems
• Previous experience in customer support or financial services is a plus

Work Schedule

• Monday Friday
• Rotational shifts between 07:00 19:00
• Saturday: 08:00 15:00
• Days Off: Sunday 1 rotational day during the week

Salary & Benefits

• Base Salary: 930 gross 14 months
• Performance Bonus: 155/month 12 months
• Meal Allowance: 7.63/day
• Braga Position Bonus: 20/month 12 months
• Welcome Bonus: paid in 12 monthly installments during the first year

Additional benefits:

• Permanent contract (3-month trial period)
• Paid training for the project
• Career development opportunities
• Health insurance from day 1 (fully covered after 6 months)

Work Authorization Requirements

Candidates must have valid documentation to work in Portugal such as:

• EU ID / EU citizenship
• Portuguese residence card
• Manifestação de Interesse
• Valid Type D work visa AIMA appointment scheduled NIF
• Expired Type D visa AIMA appointment already attended NIF
• NISS is preferred but support can be provided if needed.

Apply now and join a global team supporting an international consumer credit platform...