French Speaking Customer Support Specialist

• Porto Portugal On-Site
• Rotational schedule Monday Saturday 07:00 19:00

How to Apply;

Send your CV to or Use Application Form

A major European telecommunications provider delivering mobile broadband and digital connectivity services to millions of customers is expanding its customer experience team in Porto.

We are currently looking for a French-speaking Customer Support Specialist to assist customers with telecom services subscriptions and technical inquiries while ensuring a high-quality customer experience.

This role is ideal for candidates who enjoy problem-solving customer interaction and working in a fast-paced international environment.

What Youll Do

• Support French-speaking customers via phone and digital channels
• Assist with telecom product inquiries subscriptions billing and service usage
• Troubleshoot basic technical issues related to mobile and internet services
• Ensure accurate documentation of customer interactions in internal systems
• Deliver a professional and solution-oriented customer experience

Candidate Profile

• C2 French (mandatory)
• Fluent English for internal communication
  
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Ability to work in a structured support environment

Work Authorization Requirements

Candidates must already have:

• EU Citizenship OR
• Portuguese Residence Card

Additionally valid Portuguese work documentation is required:

• NIF (tax number)
• NISS (social security number)

No relocation support candidates must already live in or near Porto.

Compensation & Benefits

Base salary: 1020 gross 14 months
Guaranteed bonus: 100 gross/month during the first 3 months (or more based on performance)
Meal allowance: 9.60/day (net meal card)
Public transport reimbursement: up to 40/month
Welcome bonus: 150 gross paid in the 4th month