Customer Support Advisor – Education Sector

Customer Support Advisor Education Sector

27040 pa Full time Belfast Onsite Fortnightly pay

Some jobs are just jobs.
This one actually matters.

Youll be the calm voice at the other end of the phone when schools exam markers and families need answers. Youll deal with real people real deadlines and real pressure and youll make things easier for them.

If youre the type who: Customer Support Advisor

• Stays composed when things get busy

• Speaks clearly and confidently

• Likes structure and getting things right

• Turns up on time every time

• Doesnt shy away from responsibility

Keep reading.

What youll be doing: Customer Support Advisor

Youll handle a mix of inbound and outbound calls emails and chat. Youll help users with:

• Registration and scheduling

• Assessment delivery and results

• Documentation and exam procedures

• General queries that need clarity and reassurance

Youll log everything accurately follow process properly and escalate when needed. Its structured fast-paced and highly organised.

The hours (important please read): Customer Support Advisor

• 45 hours per week

• On-site in Belfast 5 days per week

• AprilJune: full flexibility required between 8am8pm MondaySunday (peak period)

• Other months: typically 8am5pm

If you need fixed hours or cant commit to peak flexibility this wont be the right fit.

What you get: Customer Support Advisor

• 13 per hour

• 28 days paid holiday

• Fortnightly pay

• Healthcare dental and wellbeing support

• Gym discount

• Lifestyle savings platform

• Refer-a-friend scheme

Full training provided (100% attendance required).

This role suits people who take pride in doing things properly who like clarity and who dont cut corners. Its ideal if youve worked in customer service call centres administration or education support.

If youre reliable switched on and ready to commit apply now.