Assistant Manager Customer Success Navigator HR

Our client Navigator HR is looking Assistant Manager Customer Success in Lahore.

Job Description

Key Responsibilities

• Support day-to-day supervision of the Customer Success team and ensure smooth execution of customer- facing operations.
• Monitor team accountability responsiveness documentation quality meeting follow-ups and adherence to service standards.
• Ensure customer health updates red flags internal notes meeting minutes and action trackers are maintained accurately and on time.
• Build and sustain strong customer relationships while proactively identifying service risks escalation points and retention concerns.
• Coach team members on communication standards professionalism ownership and structured customer handling.
• Support onboarding probation reviews performance conversations and capability development of team members.
• Coordinate with internal stakeholders to align on commitments priorities and issue resolution for assigned customers.
• Recommend and implement process improvements that strengthen reporting discipline service consistency and operational efficiency.
• Selection Criteria / Required Competencies
• Proven ability to manage teams enforce accountability and create a disciplined yet supportive working environment.
• Strong customer relationship management skills with the ability to handle critical conversations and service- sensitive situations professionally.
• Excellent verbal and written communication skills including the ability to draft clear updates meeting minutes and performance feedback.
• Sound judgment emotional intelligence and maturity in balancing people management with organizational requirements.
• Strong problem-solving and escalation-handling capability with a proactive and solution-oriented approach.
• High ownership attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Comfort with performance tracking reporting process monitoring and structured follow-through on action items.
• Digital literacy and working proficiency in tools such as Zoom Microsoft Teams Outlook and other collaboration platforms.
• Strong follow-up and follow-through skills to ensure timely execution coordination and closure of tasks.